Gloves Come Off as BlackBerry Fires Back at Good Technology

BlackBerry's latest "Fact Check" blog post claims Good Technology painted a misleading picture of the company in a recent white paper.

BlackBerry is in full defensive mode these days. Rightly so. These are troubling times for the Canadian company.

BlackBerry's biggest enemy today may be consumer perception. And its biggest new threat could very well be enterprise perception. BlackBerry recently shifted its strategy (yet again) to focus strictly on the enterprise, so its foothold there has never been more important.

Today, BlackBerry has less than one percent of the overall global smartphone market, according to IDC, down considerably from just a few years ago. Part of the reason for that is the public perception that BlackBerry phones "aren't cool" anymore.

It's a (sad) fact that the average consumer really does care what his or her friends think about their smartphone of choice, and that has really hurt BlackBerry. Today, BlackBerry's competitors are trying to shift business customers away from BlackBerry EMM products by shifting the perception of the company in the enterprise. Businesses aren't as quick to sway from their current investments as consumers are from phones. But it would be ignorant to think they aren't affected by all of the noise.

This type of back and forth is par for the course in any business, especially the tech biz. Competitors trade jabs all the time. Just look at Apple and Samsung, T-Mobile and AT&T.

The difference with BlackBerry is that its competitors see a company on the ropes, they smell blood and they're not pulling any punches.

Last month, BlackBerry launched a new blog post series called BlackBerry Fact Check, which aims to debunk competitors' "sensationalized reports surrounding our viability and misperceptions about our product portfolio."

Today, BlackBerry fired back at Good Technology, a company that has been blasting BlackBerry for some time now. Last October, I interviewed Good's CEO Christy Wyatt, and she had nothing good to say about BlackBerry at all.

The focus of the latest BlackBerry Fact Check post is a white paper published by Good that compares its latest offering to some of BlackBerry's comparable services. The problem: Good doesn't compare its offerings to BlackBerry latest releases. BlackBerry is right; the whitepaper is misleading. It's not exactly inaccurate, but it doesn't provide all of the information needed to make an informed decision.A

You can check out BlackBerry's full analysis of the white paper here.

Overall, I think BlackBerry is doing the right thing by addressing potentially misleading claims from competitors. I'm just not sure it's going to prove to be enough.

This story, "Gloves Come Off as BlackBerry Fires Back at Good Technology" was originally published by CIO.


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