Opinion by David Johnson

Can BYOD lift the IT support burden?

IT will benefit from BYOD if it has clear policies that limit its involvement in support

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BYOD is kaizen.

The three or four of you who completely understand what I just said will have to forgive me while I explain myself to the others.

You probably associate the concept of kaizen with the quality initiative known as continuous improvement, but the literal meaning of the Japanese word is "good change."

And when I say that BYOD is kaizen, I mean that I see good change for IT. Yes, I know that a lot of people worry that letting employees use their own PCs and other devices at work will be a drag on IT because it will complicate support issues. But what I routinely see is companies taking solid steps away from IT support burdens with BYOD, making their organizations more efficient and employees more effective in the process.

This fits in beautifully with the kaizen concept. After all, Masaaki Imai, the father of kaizen, said, "You don't need to spend much money to improve something. Look around and your common sense will show you simple ways to rationalize your everyday work."

When it comes to BYOD rationalizing your everyday work, the first thing that's necessary is making sure that you have a clear understanding of what BYOD means for your organization and that everyone else is on the same page. Will you accommodate any version of Windows, plus the Mac OS, or can you narrow it down to, say, Windows 8 PCs and Macs? Spell it out.

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