Details, details

Pilot fish working for this library system gets a request from a branch manager. "He wants all responses to support e-mails to be sent to a list of users at the branch, not just the user submitting the support request," fish says.

Suggested solution: Create an e-mail distribution group. Branch manager's response: Sounds great, let's do it.

Per standard procedure, the help desk creates the distribution group, assigns ownership to the branch manager and sends an e-mail telling him that the group is ready for use.

A few days later, branch manager calls fish to ask why none of the technical staff is receiving the e-mail replies.

Fish looks into the issue and responds: "A distribution group is only as good as its members, and yours has none."

Branch manager's reply: "Oh, yeah."

Sharky wants to distribute your true tale of IT life -- but first you have to send it to me at sharky@computerworld.com. You'll get a stylish Shark shirt if I use it. Add your comments below, and read some great old tales in the Sharkives.

Now you can post your own stories of IT ridiculousness at Shark Bait. Join today and vent your IT frustrations to people who've been there, done that.

Related:

Copyright © 2009 IDG Communications, Inc.

7 inconvenient truths about the hybrid work trend
Shop Tech Products at Amazon