This IT shop rolls out new software for the company's call center, and doesn't skimp on teaching the staff how to use it, reports a pilot fish on the scene.

Part of that extensive training includes careful instructions on not to use a particular key.

"Over 100 users were successfully trained and used the software with no issues," says fish. "But virtually every day we got a call about this user who had pressed the key we told them not to and kept having issues.

"In the end, his manager built a keyboard template for his computer with an up-turned thumbtack on the key he shouldn't use.

"Result: We no longer got any calls from that user. However, he was off for two weeks with a septic finger."

Sharky is thankful for every pilot fish who sends a true tale of IT life to me at Send me yours, and you'll score a sharp Shark shirt if I use it. Add your comments below, and read some great old tales in the Sharkives.

Now you can post your own stories of IT ridiculousness at Shark Bait. Join today and vent your IT frustrations to people who've been there, done that.

Copyright © 2008 IDG Communications, Inc.

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