Shark Tank: Say what?

Sales manager's new notebook PC has a wireless network card. He loves it - for a day or so, until the battery goes dead. Did you plug it into a power outlet to charge it? asks IT pilot fish. "No," says sales guy impatiently. "It's wireless, why would I?"

User can't find the e-mail messages she "filed" - in the "deleted items" folder in Outlook, where she's kept them for the past three years. Pilot fish asks if she ever asked for help with creating personal folders. "No, I knew how to save them after I deleted them," user says. "Now I just need to be able to get them back in the deleted folder."

Small remote server in a tiny warehouse office keeps dropping off the network, then returning later. Support pilot fish asks the supervisor who uses the office if he knows what might be the problem. "What? You mean the radiator?" says supervisor. "When it gets too warm in here, I just switch it off."

Network engineer pilot fish finally finds the source of intermittent problems: "The cable was cut, and each wire was spliced together with electrical tape," fish reports. But tech who did it is baffled: "I used electrical tape for each wire," he says.

No more floppy disks from home, IT pilot fish tells user whose PC keeps getting reinfected with viruses. A week goes by with no problems - then user's machine is infected again. Yes, she used a disk from home, user admits. "But I let the diskette sit on my desk for a whole week. Who knew that the virus could live that long?"

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Copyright © 2002 IDG Communications, Inc.

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