New iPad Wi-Fi not working? You're not alone.

Is your new iPad Wi-Fi not working? Others have the problem too. Apple (NASDAQ:AAPL) isn't saying anything, as usual, but the unofficial skinny is that there's a collection of issues that the company's investigating. In IT Blogwatch, bloggers tear their hair out in frustration.

By Richi Jennings: Your humble blogwatcher curated these bloggy bits for your entertainment. Not to mention: PAC-MAN The Movie...

    Gregg Keizer reports 802.11 hassles:

Complaints from owners...continue to mount. ... According to users, some new iPads have extreme difficulty connecting...staying connected, and...locking onto a strong signal. ... Some Computerworld staffers have seen the same behavior...others have not.

...

Numerous users said that their new iPads...reported significantly slower connection speeds than older models. ... An Apple technical support representative...claimed that the issue was not hardware-related, but in the iPad's software. ... After resetting the new iPad...speed tests showed a marked improvement.

...

[S]ome owners said that they had been told to return their iPads to the company for repair. ... Apple typically does not publicly comment on ongoing issues with its products.   
M0RE

     Daniel Ionescu adds a yeasty analogy:

The issue has been brewing for a few weeks now: mere days after the new iPad launched...complaints started pouring in.

...

[S]ome of the users...reporting problems...are saying that they are experiencing similar issues with the 4G + Wi-Fi model as well. Many...users say they had their devices replaced when taken to an Apple store.   
M0RE

And Mark Gurman has a deep throat in Apple:

According to an internal AppleCare document, Apple is actively investigating [the] issues. ... Apple has taken notice and has admitted internally to some new iPad models having the WiFi issues.

...

The company says “symptoms can include, but are not limited to: intermittent connectivity, slow WiFi speeds, and WiFi network not seen.” ... WiFi-only third-generation iPads are the only devices affected by these issues, according to Apple.

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iPads that are affected by WiFi issues are supposed to be...immediately packed up and shipped to Apple’s engineering centers...includ[ing] accessories (the charging adapter and USB cord). Apple will replace affected units.   
M0RE

So what about this resetting fix? Vorenus says it didn't work:

I spent 40 minutes on the phone with Apple tech support. ... Forgot the connection, re-established the connection, erased and reset the ipad, etc...took care of the problem temporarily and then it came right back.

...

iPad3 works sometimes and other times not. Good thing this thing was cheap (not).   
M0RE

Meanwhile, a frustrated Jody Fanning describes a different network problem:

I have a 4G model and no Wi-Fi problems, but myself and plenty of others...have a problem with switching to cellular data...it doesn't.

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Problem is that you get Wi-Fi fine, but it won't switch to 3G data. ... You just get an error message. But if you reboot the iPad completely it will then work for a while.

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Very annoying when you specifically get a 4G one (and a data plan) just so you won't be stuck without a connection. ... I'm hoping for a response soon or Apple will get it's iPad back.   
M0RE

    And Finally...
PAC-MAN The Movie

[hat tip: TRAINS-FORMERS]

   
 
Don't miss out on IT Blogwatch:

Richi Jennings, your humble blogwatcher

Richi Jennings is an independent analyst/consultant, specializing in blogging, email, and security. He's the creator and main author of Computerworld's IT Blogwatch, for which he has won ASBPE and Neal awards. He also writes The Long View for IDG Enterprise. A cross-functional IT geek since 1985, you can read Richi's full profile and disclosure of his industry affiliations.

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Copyright © 2012 IDG Communications, Inc.

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