He corrected the data. What's the problem?

This programmer/analyst pilot fish working for a big automotive company in Italy gets a call from a user who is not at all happy with the report that fish's application has produced.

"I have a fresh report from your warehouse program, and the data don't correspond to what I see on the screen, here, there and also there," user tells fish on the phone. "The paper data are OK, so the terminal program is faulty, and an urgent fix is mandatory!"

Fish generates his own copy of the printed report. It matches what shows up on his terminal. He calls back the user, cross-checks the data, does another print run -- but no matter what he does, he can't figure out why the user's paper and on-screen versions don't match.

So he finally heads out for the long, cold walk to the user's office on the other side of the plant.

"The user, after explaining the error again, showed me his report -- on which the correct data were neatly written in red, by hand, over the printed ones!" says fish.

"I discovered that he was using his own manual method to track and check the warehouse goods quantities. The hardest job was convincing him to use the terminal data-entry program to enter the right data instead of simply correcting them on the printed output."

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