Sometimes the problem is clear

IT pilot fish at a law firm gets a call from a user who's on the road -- and he's spitting mad.

"It took me a number of minutes to calm him down enough to get the whole story," says fish. "He was in a hotel somewhere trying to connect to the VPN, and he simply could not use his mouse.

"It was driving him crazy. Every time he moved the mouse it would bounce around, he would lose control, and so on. I finally determined it was an external mouse. I talked him through trying the finger pad on the laptop, and it worked, but he wasn't much of a traveler so his ability to use it was limited.

"After about 20 minutes of this, I had him check the bottom of the mouse. Everything seemed fine, red light was shining. It was then I asked him what he was using for a mouse pad.

"It was a clear glass table in the hotel room.

"Holding back the laughter, I asked him to get a newspaper, piece of paper, whatever was available and use that as a mouse pad. Sure enough, it worked great."

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Copyright © 2010 IDG Communications, Inc.

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