That's one way to do it

This pilot fish gets a job in Canada doing customer service for a U.S. technology company.

"As customer service, we had no access to the source code if we found problems in the company code," says fish. "All we could do was write up a report and submit it to the head office for fixing.

"We didn't like to go through the effort to do this -- though we did it anyway -- because experience had taught us that bug reports rarely got fixed in a timely manner if at all. The usual excuse was that 'there's something more important to fix.' And if they did fix it, usually no one told us.

"After working in Canada for two years, there was an opening in the head office for which my talents were a perfect fit. I was offered the job and moved to the U.S. After a few months of training, they give me a stack of bug reports to work on.

"The one on the top looked oddly familiar. It was the bug report I had submitted years before.

"I fixed the bug myself in short order -- and then called my old office to tell them it was fixed."

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Copyright © 2010 IDG Communications, Inc.

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