Never underestimate the power of one rule

Pilot fish gets a call from a client with a week-old PC -- and he's in a panic.

"When I delivered the new machine to him, I told him that he should refrain from turning his computer on and off too many times during the day," says fish. "I said two or three times would be OK."

Now the newbie user is telling fish that he can't plug in the mouse and keyboard, and he needs to answer an important e-mail that has just arrived.

Fish doesn't get it. After all, the PS/2 connectors on the mouse and keyboard will only go in one way. How hard can reconnecting them be? And anyway, how does the client know this time-critical e-mail is there if the PC is turned off?

It turns out that the client's new computer desk has just arrived. But he has remembered fish's admonition, and he knows he's already turned the PC off three times that day.

So instead of turning it off again, he's called in two friends -- one to hold up the PC, and the other to help the client move the computer desk into place.

"But that's not the end of it," fish groans. "Because the keyboard and mouse kept falling down, they decided to unplug them until they completed the desk switch.

"As for why they weren't able to plug them back in: They didn't know how these PS/2 connectors are foolproof. So they pushed and pushed them until some of the pins bent over."

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Copyright © 2009 IDG Communications, Inc.

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