More: not always better

It's the 1990s, and this net admin serves double duty as chief PC troubleshooter at a big manufacturing plant.

"We grew from 25 to over 300 networked PCs running Windows 95 in a few short years," says fish. "Some of the managers had yet to learn PC skills. One manager in particular seemed to have more problems than most."

One day, that manager's secretary calls fish to complain that his drive mappings aren't working. Fish knows that nothing has changed in the login script that sets up the drive letters, and it looks like the manager's account isn't locked out, so she makes a deskside visit.

First, fish tries logging on to the manager's PC. Everything seems to be working properly, including the drive mappings.

Then it's the manager's turn. He types his user ID and password, then hesitantly hits the Enter key. This time the drive mappings don't work.

Something's wrong, but fish can't put her finger on it. Log in again, she says.

Once again he types his ID and password -- but this time fish realizes the manager is hitting the Enter key twice, very rapidly.

Groans fish, "The second hit of the Enter key was canceling the running of the login script. I asked him, 'Why did you hit Enter twice?' His response: 'I don't know, I just always do that.' I told him, 'Don't do that.'

"Rather than learning how to use his PC, he eventually left the company and went into a field that didn't require PC skills."

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Copyright © 2009 IDG Communications, Inc.

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