It's that IT touch, that's what it is

It's back in the days of green-screen terminals, and this support pilot fish's job includes evaluating printers and terminals that malfunction and calling the vendors if they need repairs.

"One brand of terminals that we used could often be revived by simply turning them off and back on," says fish. "I taught this trick to the secretary of one large department who thought she was technical and, fortunately, had a good sense of humor.

"One day she called to report a dead terminal. I went to her department, turned the device off and back on, and it came back to life.

"When I told her how I had fixed the terminal, she replied that she had done that several times to no avail. I responded, 'Obviously, you didn't do it right.'

"I was very lucky that she didn't hit me."

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Copyright © 2009 IDG Communications, Inc.

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