http://www.computerworld.com/ en_US (c) Copyright 2009 Computerworld, Inc. All Rights Reserved. Sun, 22 Nov 2009 11:15:01 GMT 2009-11-22T11:15:01Z en_US (c) Copyright 2009 Computerworld, Inc. All Rights Reserved. http://www.computerworld.com/s/article/9141098/Salesforce.com_announces_Chatter_social_networking_app?source=rss_entapps Salesforce.com opened its annual Dreamforce conference by previewing Salesforce Chatter, a social-networking application the vendor dubbed a "Facebook for the Enterprise." Wed, 18 Nov 2009 18:01:00 GMT (Chris Kanaracus) http://www.computerworld.com/s/article/9141098/Salesforce.com_announces_Chatter_social_networking_app?source=rss_entapps 2009-11-18T18:01:00Z http://www.computerworld.com/s/article/9141085/Cloud_won_t_do_for_critical_applications_SAP_says?source=rss_entapps SAP does not expect mission-critical applications to move to the cloud in the near future, the company's chief technology officer said on Wednesday. Wed, 18 Nov 2009 14:27:00 GMT (John Ribeiro) http://www.computerworld.com/s/article/9141085/Cloud_won_t_do_for_critical_applications_SAP_says?source=rss_entapps 2009-11-18T14:27:00Z http://www.computerworld.com/s/article/9140708/Oracle_support_portal_woes_could_erode_users_trust?source=rss_entapps Oracle's seemingly botched migration to a new My Oracle Support portal this week has users worldwide hopping mad over what they are calling severe performance and access issues. Wed, 11 Nov 2009 21:14:00 GMT (Chris Kanaracus) http://www.computerworld.com/s/article/9140708/Oracle_support_portal_woes_could_erode_users_trust?source=rss_entapps 2009-11-11T21:14:00Z http://www.computerworld.com/s/article/9140701/CRM_How_Marriott_Broke_Down_Customer_Data_Siloes?source=rss_entapps Make every interaction meaningful: It's the Marriott philosophy. This is not an easy task given the multitude of Marriott brands and the plethora of campaign management tools used to contact customers. By partnering with brand leaders and marketing leaders, Marriott's IT department built a unified framework for engaging with customers. The project enabled Marriott to exceed its revenue goals while sending customers fewer, more targeted communications. Wed, 11 Nov 2009 20:14:00 GMT (Rick Swanborg) http://www.computerworld.com/s/article/9140701/CRM_How_Marriott_Broke_Down_Customer_Data_Siloes?source=rss_entapps 2009-11-11T20:14:00Z http://www.computerworld.com/s/article/9140266/Microsoft_tries_to_tempt_users_of_competitors_tools_with_CRM_Online_deal?source=rss_entapps Microsoft is trying to steal away Salesforce.com and Oracle CRM on Demand customers with a new offer that will provide them with six months' access to its own CRM Online application at no charge if they sign a 12-month contract. Tue, 03 Nov 2009 14:49:00 GMT (Chris Kanaracus) http://www.computerworld.com/s/article/9140266/Microsoft_tries_to_tempt_users_of_competitors_tools_with_CRM_Online_deal?source=rss_entapps 2009-11-03T14:49:00Z http://www.computerworld.com/s/article/9140226/CRM_Tips_The_Fixed_Price_is_Not_Right?source=rss_entapps Many companies buy CRM consulting services the way they buy hardware: Fixed price. What if this just isn't the right model, no matter how good a price you get? Mon, 02 Nov 2009 19:33:00 GMT (David Taber) http://www.computerworld.com/s/article/9140226/CRM_Tips_The_Fixed_Price_is_Not_Right?source=rss_entapps 2009-11-02T19:33:00Z http://www.computerworld.com/s/topic/120/CRM View more CRM?g=76 news and analysis from Computerworld.com http://www.computerworld.com/s/topic/120/CRM