IT Transformation White Papers

Beyond Data Migration Best Practices

Data migrations can be complex and long projects, and originally used to not be for the faint hearted. However, as next generation migration products come to market for email archives, SharePoint, File Archiving and others, instead of migration customers and partners trying to make the migration work, the focus now turns to making migrations efficient and seamless. This guide is designed to help understand the best practices associated with email and other migration types - providing best practice guidance from some of the industry's leading migration experts.

Sponsor: Globanet

Priorities for Reversing Services Decay

The state of the high tech services industry is in flux as never before. With changing patterns of software/solution consumption and pressure on traditional service delivery models increasing, many leaders "get it" and want to move services forward. But we are often reactive given the reality of the world we live in. Reversing the decay simply put is all about visionary and pragmatic leadership. For many high tech companies, growth and profitability will only come from moving services forward.

Sponsor: serVelocity

Intelligent IT operations: Making IT smarter with advance event correlation and management

Consolidating IT event management in a centralized operations bridge can help you increase efficiency in the short term while setting the stage for greater competitiveness over the long term. Organizations that consolidate IT event management and exploit event correlation against a dynamically updated topology model eliminate costly duplication of effort and focus IT activities on what matters most to the business. Adding operational analytics capabilities to the core platform for event management and correlation extends the operations platform to a service and operations bridge. This provides increased return on investment, and augments the intelligence and efficiency of IT operations. The result is faster advanced event management, problem resolution, higher service quality, and lower overall IT costs.

Sponsor: HP

Is Your Service Desk Falling Behind?

Many IT organizations struggle to assign tickets to the right resources the first time, suffer outages and service degradations from IT changes, and have a backlog of recurring problems that continues to grow. Read this use case document to understand how social IT collaboration can breathe new life into your existing service desk or ITSM installation without the need to replace it.

Sponsor: ITinvolve

ITSM Innovation - Finally!

IT Service Management tools have seen very little innovation in the last several years as established vendors have focused their R&D efforts elsewhere. Read this whitepaper to learn about a new approach that will help you can resolve incidents more quickly, plan changes more accurately to avoid unintended consequences, and work down your backlog of recurring issues by leveraging the power of Social IT collaboration.

Sponsor: ITinvolve

Boost IT Visibility & Value with a Great Service Catalog

Many CIOs are being pressured to demonstrate IT value. Create a great service catalog that widely promotes your services that are easy to understand and request. It will become your service management foundation that can boost IT visibility and constantly demonstrate IT value to the business.

Sponsor: ServiceNow

The Modern CIO: Leading the Way

Top IT leaders and CIOs from around the globe gathered to discuss technology advances and increased business demands. Topics also discussed: selecting new technologies for today's needs, the CIO's strategic role, emergence of IT 3.0, people's role in IT today and the social enterprise.

Sponsor: ServiceNow

Next Gen IT and the Cloud

Find out how next-gen IT solutions are flexible, intuitive, social and powerful - and how IT in the cloud will help your organization not only keep up with today's complex IT ecosystem, but manage it more efficiently than ever before.

Sponsor: ServiceNow

Six Keys for Services to Maximize PSA Implementation Success

Even for successful services organizations, transformational initiatives are simply very challenging to deliver. Driven by the pace of business and our "can do" attitudes, we often struggle to apply the rules of successful change to internal initiatives in the manner we apply them to customer programs. Spending relatively little time in the early stages of PSA implementations ensures success through agreed upon outcomes, business and process design changes, and the commitment to managing organizational change. The results - greater value, higher ROI, less disruption, and higher adoption.

Sponsor: serVelocity