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Unified Communications White Papers

Unified Communications white papers and technology resources for implementing and optimizing Unified Communications strategy, solutions, Unified Communications products, and more.

Gartner MarketScope for Group Video Systems

The Gartner "MarketScope for Group Video Systems" evaluates seven group video system vendors based on six customer-focused criteria such as customer experience, market responsiveness and track record, and offering strategy. The report offers guidance for IT leaders who want to start or expand the use of video collaboration within their organizations. Find out why Polycom was rated in the highest category "Strong Positive."

Sponsor: Polycom


 

The Role of the User Experience in Video Conferencing

While video conferencing can offer significant, measurable benefits to companies and their employees, all video conferencing solutions are not alike. To ensure successful deployment and implementation--and to maximize (ROI)--managers must choose their video conferencing tools wisely, matching the right technology to the right use cases. This is critical to ensure that employees actually benefit from the technology, and to keep management costs and headaches as low as possible. This paper will highlight the key elements companies should look for in a video conferencing system, and offer best-practices recommendations for identifying and working with a video solutions provider.

Sponsor: Polycom


 

Video is the New Document: Four Things You Can't Miss

Video documents are quickly becoming the new way to communicate and learn. They are easier to share and socialize, and for the user does not tie up as much time as a lengthy whitepaper. Download this research summary to find out the 4 reasons why video is quickly replacing print media and see how this can fit in with your organizations content strategy plan for 2014.

Sponsor: Polycom


 

The New Business Case for Video Conferencing: 7 Real-World Benefits Beyond Cost-Savings

Organizations today are using video conferencing and collaboration in many ways that were not imaginable just a few years ago. These implementations and use cases are delivering hard and soft benefits far beyond the cost savings associated with business travel and general purpose meetings.

This white paper provides insight into the value of video conferencing in today's business environment, and real-world examples of how organizations--large and small--are leveraging visual collaboration to find new clients, serve existing clients better, and improve their bottom line.

Sponsor: Polycom


 

2014 Survey Report: Remote Collaboration Challenges and Strategies to Overcome

In late 2013, Polycom invited customers and partners around the world to participate in a survey that focused on collaboration challenges. More than 5,000 business professionals from all job levels, functions and vertical sectors responded, candidly sharing insights about their obstacles and the strategies they deploy to overcome them.

The survey reveals that 85% of the respondents believe video conferencing helps them achieve their business goals. See how they successfully use video in their profession and how you can leverage technology to defy distance and improve remote collaboration within your organization as well.

Sponsor: Polycom


 

The Total Economic Impact of Polycom Voice Solutions for Microsoft Lync

Download this study to learn how one organization with 24,000 Polycom voice devices and Lync Enterprise Voice achieved a 98% risk-adjusted ROI and a payback period of 21 months. Polycom voice solutions for Microsoft Lync helped an Organization achieve the following cost savings and business benefits over three years:

- $452K Employee relocation cost savings
- $12M Improved productivity and collaboration
- $15M Total cost savings and benefits
- $582K Managed services cost savings
- $2M Phone purchase and installation savings

*Commissioned Total Economic Impact™ (TEI) study conducted by Forrester Consulting on behalf of Polycom and Microsoft.

Sponsor: Polycom


 

2014 Gartner MarketScope for Group Video Systems

In this MarketScope report, Gartner evaluated seven group video conferencing vendors on business model, customer experience, market responsiveness and track record, marketing execution, product strategy, and overall viability. They conclude that the introduction of personal and mobile endpoints is dramatically reshaping the landscape for group video collaboration, and that IT leaders should align their video portfolios for maximum utilization and strategic fit with their related investments in collaboration and unified communications.

Sponsor: Polycom


 

When Disaster Strikes, Can the Cloud Save Your Business?

Find out why the survivors of Hurricane Sandy and other recent calamities say they wish they'd had cloud-based business VoIP communications, rather than "the vulnerability and limitations of the premises-based communications we had in place."

Download this eGuide to learn how to protect your business by:
- Answering key questions before disaster strikes
- Developing communications plans that work even if your whole region is affected
- Getting the mobile app that keeps workers going when local service can't
- See how WQIS maintained communication service during Hurricane Sandy

Sponsor: 8x8, Inc


 

Who Leads in Business VoIP and UC?

According to Infonetics Research, there's an industry shakeout underway, and probably not all providers will survive. Don't get stranded with the wrong unified communications provider--read this complimentary research so you can make the best decisions for your organization.

Sponsor: 8x8, Inc


 

The Elephant Herd in the Room: Why Other Enterprise VoIP Providers Don't Like to Talk About Compliance, Security and Reliability

There's an elephant in the room. A whole herd of elephants, in fact. When it comes to compliance, security and reliability, the silence among VoIP providers is deafening. But there's one VoIP provider that has plenty to say on these topics. Download this white paper and learn:
- New compliance requirements, including HIPAA rules for business
- Security and compliance concerns that should be top of mind
- Availability and reliability metrics that other VoIP providers won't talk about

Sponsor: 8x8, Inc


 

How Five IT Leaders Transformed Their Businesses With Cloud Communications

Technology is changing and CIOs of midmarket and distributed enterprises are increasingly adopting cloud communications solutions as a replacement for traditional on-premises systems. Reasons range from unifying multiple locations on a single platform to consolidating services such as phone, fax, web conferencing and contact centers to achieving business continuity. Read these 5 case studies from midmarket IT leaders who have been there and done that.

Sponsor: 8x8, Inc


 

The Benefits of Hosted VoIP Phone Service for a Distributed Workforce

Does your company have multiple locations? What about employees who work from home? If you have separate phone systems for those locations and workers, you could be wasting money and sacrificing employee productivity on a daily basis. See how your current phone systems may be holding you back and learn how hosted VoIP can unite your organization and reduce costs.

Sponsor: 8x8, Inc


 

Gartner's Unified Communications as a Service Report

What makes 8x8 different from other Unified Communications as a Service (UCaaS) providers? Gartner's Magic Quadrant compares 16 of the leading UCaaS providers and names 8x8 a leader based on completeness of vision and ability to execute. Download the complimentary report now.

Sponsor: 8x8, Inc


 

Cloud Unified Communications: A Total Game Changer

Learn why enterprises increasingly switch to cloud-based VoIP unified communications, for benefits ranging from cost savings to improved customer satisfaction to better security, compliance and business continuity. Big wins include improved company unity, reduced management hassles and better support for mobile, global and distributed workers.

Sponsor: 8x8, Inc


 

Success with UC: Integrated Solutions with a Forward-Looking Partner

Complexity is a reality of the fast-paced global economy, but it can lead to opportunity. Unified Communications provides powerful tools for companies to reduce complexity, particularly if you have a partner with a visionary approach. Read this white paper to see how 8x8's powerful enterprise-class UC solutions can help you obtain real strategic business benefits.

Sponsor: 8x8, Inc


 

Unified Communications for the Mobile, Cloud-based World

The world is changing. Cloud, mobile and social technologies are transforming the way businesses work. Unified communications (UC) brings it all together. Learn why companies are moving to UC and hosted VoIP service to:
- Increase enterprise collaboration and productivity
- Improve organizational response times
- Introduce more flexibility into the business
- Lower their costs

Companies that wait too long get left behind.

Sponsor: 8x8, Inc


 

How to Pick a Unified Communications System That Kicks Your Competition's UCaaS

Companies the world over are learning how to connect with customers using superior unified communications and CRM. Is your competition one of them? Get this new eBook from respected CommFusion analyst Blair Pleasant to learn:
- Which unified communications feature you need to "juice" telesales, repeat buying and customer satisfaction scores
- Which unified communications features your company can't do without
- How to tell if cloud unified communications beats on-premises for your organization

Sponsor: 8x8, Inc


 

How Five IT Leaders Transformed Their Businesses With Cloud Communications

Technology is changing and CIOs of midmarket and distributed enterprises are increasingly adopting cloud communications solutions as a replacement for traditional on-premises systems. Reasons range from unifying multiple locations on a single platform to consolidating services such as phone, fax, web conferencing and contact centers to achieving business continuity. Read these 5 case studies from midmarket IT leaders who have been there and done that.

Sponsor: 8x8, Inc


 

The Elephant Herd in the Room: Why Other Enterprise VoIP Providers Don't Like to Talk About Compliance, Security and Reliability

There's an elephant in the room. A whole herd of elephants, in fact. When it comes to compliance, security and reliability, the silence among VoIP providers is deafening. But there's one VoIP provider that has plenty to say on these topics. Download this white paper and learn:
- New compliance requirements, including HIPAA rules for business
- Security and compliance concerns that should be top of mind
- Availability and reliability metrics that other VoIP providers won't talk about

Sponsor: 8x8, Inc


 

Re-Thinking Communications to Grow Your Business

One of the biggest changes in the way business is conducted today is how customers find them, contact them and do business with them. Today's customers can use the Internet to search for businesses 24 hours a day, using search engines and social media sites. This means your business needs to be more available to respond to customers and potential customers. Download this Executive Brief to learn how cloud-based unified communications services can help your company be more available when it matters.

Sponsor: 8x8, Inc