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Unified Communications White Papers

Unified Communications white papers and technology resources for implementing and optimizing Unified Communications strategy, solutions, Unified Communications products, and more.

The New Business Case for Video Conferencing: 7 Real-World Benefits Beyond Cost-Savings

Organizations today are using video conferencing and collaboration in many ways that were not imaginable just a few years ago. These implementations and use cases are delivering hard and soft benefits far beyond the cost savings associated with business travel and general purpose meetings.

This white paper provides insight into the value of video conferencing in today's business environment, and real-world examples of how organizations--large and small--are leveraging visual collaboration to find new clients, serve existing clients better, and improve their bottom line.

Sponsor: Polycom


The Total Economic Impact of Polycom Voice Solutions for Microsoft Lync

Download this study to learn how one organization with 24,000 Polycom voice devices and Lync Enterprise Voice achieved a 98% risk-adjusted ROI and a payback period of 21 months. Polycom voice solutions for Microsoft Lync helped an Organization achieve the following cost savings and business benefits over three years:

- $452K Employee relocation cost savings
- $12M Improved productivity and collaboration
- $15M Total cost savings and benefits
- $582K Managed services cost savings
- $2M Phone purchase and installation savings

*Commissioned Total Economic Impact™ (TEI) study conducted by Forrester Consulting on behalf of Polycom and Microsoft.

Sponsor: Polycom


2014 Survey Report: Remote Collaboration Challenges and Strategies to Overcome

In late 2013, Polycom invited customers and partners around the world to participate in a survey that focused on collaboration challenges. More than 5,000 business professionals from all job levels, functions and vertical sectors responded, candidly sharing insights about their obstacles and the strategies they deploy to overcome them.

The survey reveals that 85% of the respondents believe video conferencing helps them achieve their business goals. See how they successfully use video in their profession and how you can leverage technology to defy distance and improve remote collaboration within your organization as well.

Sponsor: Polycom


Six Priorities for Unified Communications Management

This ENTERPRISE MANAGEMENT ASSOCIATES® (EMA™) white paper reviews the six top priorities for efficient and effective UC management, and presents CA Unified Communications Monitor (CA UC Monitor), the CA Technologies solution for addressing these needs. Also included is a case study illustrating the way in which CA UC Monitor has been employed within a large enterprise setting.

Sponsor: Ca Technologies


Modernizing Communications and IT Systems: 4 Considerations for Government Agencies

Aging information and communications technologies may not seem like a catastrophic threat to a state, county or city, but they foster substantial financial, technical and programmatic challenges. This paper offers guidance for IT decision makers who should be modernizing their communications and IT infrastructure. It examines why modernization is necessary and walks readers through important financial, security, and integration considerations and solutions.

Sponsor: AVI-SPL


Surviving the Business Equivalent of the Zombie Apocalypse

You probably won't ever encounter a flesh-eater, but natural disasters can eat into your business in a real way. More than 43% of businesses that close following a natural disaster never reopen, and an additional 29% of businesses close down permanently within two years of the event.

Download this eGuide on disaster planning to learn how not to be one of these doomed businesses, including:
- How to create your own business continuity plans
- How to leverage cloud-based business VoIP service to communicate with employees, customers
- Where to go for additional, authoritative guides

Sponsor: 8x8, Inc


Success with UC: Integrated Solutions with a Forward-Looking Partner

Complexity is a reality of the fast-paced global economy, but it can lead to opportunity. Unified Communications provides powerful tools for companies to reduce complexity, particularly if you have a partner with a visionary approach. Read this white paper to see how 8x8's powerful enterprise-class UC solutions can help you obtain real strategic business benefits.

Sponsor: 8x8, Inc


Six Ways Your Small Business Can Save with Internet Phone Service

Traditional phone systems present two main problems for businesses: limited features and high costs. As a result, small businesses are migrating to Internet phone systems that deliver advanced communication features over a broadband Internet connection. These voice over IP (VoIP) solutions are much less expensive than traditional PBX phone systems. But how much can a small business really save by switching?

Download this eGuide to learn how small businesses are:
- Lowering their monthly phone bill by 50 - 70%
- Eliminating PBX upgrade and maintenance charges
- Improving productivity with more features at a lower cost

Bonus: 15 businesses share how much they actually saved by switching.

Sponsor: 8x8, Inc


eGuide: 8 Reasons Why you Need Hosted VoIP

Hosted VoIP is one of the fastest growing technologies being adopted by small businesses today. The cost savings and enhanced features are hard to beat. Leading the way with innovative VoIP communications solutions is 8x8, with their advanced HD voice phones and conferencing systems from Polycom. In this eGuide, see how Hosted VoIP can give your business a competitive edge while saving you money. See the top 8 reasons why you need it now.

Sponsor: 8x8, Inc


Re-Thinking Communications to Grow Your Business

One of the biggest changes in the way business is conducted today is how customers find them, contact them and do business with them. Today's customers can use the Internet to search for businesses 24 hours a day, using search engines and social media sites. This means your business needs to be more available to respond to customers and potential customers. Download this Executive Brief to learn how cloud-based unified communications services can help your company be more available when it matters.

Sponsor: 8x8, Inc


Learn How 8x8's VoIP Phone Solutions Meet Tomorrow's Small Business Challenge

Small businesses are turning to hosted-based VoIP to meet their communications' challenges. Enabling employees with access to call and conference features regardless of their location, they are enjoying sophisticated call center features such as automatic skills-based routing, interactive voice response, and integration with CRM systems.

Sponsor: 8x8, Inc


The Cost Advantages of Using a Hosted Unified Communications Service: A TCO Guide for SMBs

A challenge for small and mid-sized businesses (SMBs) is the cost of scaling their communications systems to rival the rich functionality and flexibility of bigger competitors with dedicated IT staffs. Upfront capital costs and the requirement for on-site staff to manage equipment and applications have fueled interest in hosted unified communications (UC) services, which allow smaller organizations to use a third-party provider's UC infrastructure in the cloud and enjoy the economies of scale of very large organizations.

Sponsor: 8x8, Inc


Executive Brief: 3 Myths About VoIP Phone Service That May Be Holding Back Your Business

Hosted VoIP makes businesses look professional, run more efficiently, and grow more profitable. But pervasive myths are keeping some businesses from taking advantage of this high-growth, proven technology.
Don't miss out on the benefits of VoIP because of misinformation about mobility, ease of use, sound quality, and the appropriateness of VoIP for small businesses, where it really excels.
Download this Executive Brief to debunk 3 myths about VoIP-based business phone service.

Sponsor: 8x8, Inc


Business Growing Pains: 5 Ways VoIP Helps

If your business is growing, you probably already know that growth also means continually expanding needs. In particular, communication systems often become a stumbling block for small businesses trying to expand.
Read this e-Guide to learn how companies like yours use VoIP to deal with the problems of growth, including:
* Containing expansion costs
* Minimizing relocation downtime
* Answering increasing phone traffic
* Handling remote worker issues
* Getting taken seriously as an emerging business

Sponsor: 8x8, Inc


How Cloud Communications Reduce Costs and Increase Productivity

Does your phone system lack Fortune 500 communication features? Are you ready to cut your phone bill in half?

Download this new eBook to quickly learn how cloud communications deliver these benefits:
- Cost Savings -- Up to 50% savings on phone bills
- Communication Features -- Enterprise-class communication features
- Mobile Features -- Employees can access the phone system anywhere
- Easy Setup -- All you need is an existing Internet connection and IP phones

Plus, you'll learn how advanced Cisco IP phones further increase communication productivity and efficiencies for businesses.

Sponsor: 8x8, Inc


25 Business Phone Service Features Your Business Can't Do Without

How many features does your business really need in a phone system? Which are worth paying for, and which are over-hyped? Learn how to pick wisely in this white paper, which includes a free, one-page checklist. You'll learn how to save money and select just the features that will make your organization look bigger, better, and more professional to your customers.

Sponsor: 8x8, Inc


Five Reasons to Think Again about UC

If unified communications is on your mind, you're probably looking for ways to leverage your current technology investment, flexible deployment options, global support capabilities, a vendor with a clear market vision, and expert advice. Look no further. Click here to learn how Unify can address all of your UC needs.

Sponsor: Unify


A Unify Perspective: Gartner's Magic Quadrants for Unified Communication and Corporate Telephony Affirm Unify's Leadership

Gartner annually produces two significant analysis reports: "Magic Quadrants" for Unified Communications (UC) and Corporate Telephony. According to Gartner, these reports reflect a vendor's completeness of vision for its solution and ability to execute on that vision. Unify is once again in the "Leaders" quadrant. Click here and learn why.

Sponsor: Unify


A Unify Perspective: Gartner's Engagement Initiative Report Affirms the New Way to Work

IT leaders must move beyond traditional core competencies such as infrastructure and operations, and purposefully respond to workplace changes brought about by consumerization, according to Gartner's recent "Engagement Initiative" report. A more consumer-like work environment yields a more agile and productive enterprise. Find out how Unify's solution portfolio measures up.

Sponsor: Unify


Harmonize Your Communications Experience: Are you leading a double life?

Research shows 79 percent of users work mobile or remotely at least some of the time, but 56 percent feel less productive. If your workers are frustrated by today's communication tools and technologies, you're not alone. Find out how Unify can harmonize communications and transform the enterprise for better performance.

Sponsor: Unify