Unified Communications White Papers
Unified Communications white papers and technology resources for implementing and optimizing Unified Communications strategy, solutions, Unified Communications products, and more.
An Enterprise Collaboration Strategy will help organizations speed up innovation, better serve customers and quickly pivot to adopt rapidly changing Unified Communications & Collaboration technology. But for organizations to define an effective Collaboration Strategy, they must be able to answer several critical questions:
- Which solutions are best, and which capabilities are the most useful for a given task?
- How does your organization's collaboration strategy align with its business goals?
- How can your organization use collaboration solutions to break down barriers among its lines of business?
- How can it provide a seamless user experience to clients regardless of platform or technology?
- How can you meet your users' needs while introducing them to new solutions?
A CDW Enterprise Collaboration Strategy can answer these questions, taking the confusion out of collaboration. It gives your organization keen insight into how to implement collaboration solutions that empower users, increase efficiencies and improve the customer experience.
Box.com and Cisco WebEx - Throwing Down the Gauntlet to the Collaboration Game
The recently updated Cisco WebEx for iPad app with new Box integration brings together two very powerful collaboration platforms from Cisco and Box. In fact, it delivers one of the most efficient and productive mobile collaboration experiences in the market.
Tapping into open APIs on both sides, the new WebEx and Box integration enables mobile Apple iPad users the ability to share and collaborate in a live WebEx meeting with content hosted in Box. Being a heavy mobile user myself, I couldn't wait to give this new feature a road test and get a better understanding of how it will make an impact in the enterprise marketplace; which is quickly being dominated by players like Google apps, Salesforce.com and Office 365.
Contact Center Technologies
Implementing the right customer contact center tools can boost customer satisfaction and drive down costs. This guide highlights the technologies that are transforming the interaction agents are having with customers. Learn the latest on features that enable self-service, integrated outbound dialing, intelligent multichannel contact routing, social networking and enterprise-wide reporting and analytics.
Conferencing Connects: Collaboration Creates
Fueled by an explosion in mobile apps, video conferencing is taking hold across organizations. This paper explains how to cost-effectively leverage video conferencing technology without complex and expensive dedicated hardware and applications.
Forbes Insights: Collaborating in the cloud
Leaders in today's collaborative revolution report significant benefits from a cloud-based approach.
Business executives are beginning to understand the profound nature of this new range of competitive capabilities as well as becoming more involved in the underlying technology discussions and choices. The following report relies on a survey conducted in October 2012 along with practitioner and consultant interviews. Together they provide a briefing on the degrees to which leading companies are obtaining greater business effectiveness and value through leading-edge, cloud-driven collaboration.
Face Time Anytime
Real-time communications facilitates team collaboration from nearly anywhere in the world. With facts and figures you can use to justify an investment, this paper highlights how your organization can reduce carrier services, lower maintenance costs, centralize trunking, reduce servers by running UC on VMs, and enhance productivity.
Top Seven Reasons to Implement Cloud Communications and Collaboration
The combination of increased mobility, the BYOD phenomenon, and the blurring of home and work life, means communication and collaboration solutions must be available 24x7 from anywhere, at any time. This paper examines why delivering this level of service is best served by the cloud.
Hands-on with Google's new "Chromebox for meetings"
The basic functionality people know and love from Google+ Hangouts is ready for action in a conference room down the hall from you. Google developed a remarkably simple product leveraging two of their key strengths - cloud based services and Chrome OS software. A "Chromebox for meetings" is pretty much what the name implies -- a Chromebox with some additional kit for video meetings. The release hardware may vary, but it is likely to contain:
- A Google Chromebox, with wired and wifi connectivity
- A USB HD web cam
- A USB microphone/speakerphone
- A custom Bluetooth/RF remote control with a d-pad and full qwerty keyboard on the rear.
Now is the time to implement a video conference solution
Video conferencing is getting a lot of buzz lately due to the recent cost decrease, making it tangible for many law firms. It's easy to see why it's desirable. Without video conferencing, traveling could cost law firms hundreds of thousands per year. It also allows attorneys to perform depositions and testimonies and seamlessly communicate between offices.
Video moves into IT's sweet spot
Moving onto shared IT infrastructure, as well as mobile devices, video technology is finding its way into a wide range of organizations and applications.
Video Collaboration: Mid-market takes center stage
Video Collaboration offers a competitive advantage, improves common business operations. If video collaboration isn't on your radar, it should be. According to Aberdeen Group's "Maximizing the Business Value of Mobile Video Collaboration" report, companies with mobile video saw increased virtual attendance at work-related events vs. those that didn't support mobile video. Now coming into its own, video collaboration technology is affordable even for smaller companies that want to improve customer service, learning and development. Here's what you need to know.
Enterprise-Class Videoconferencing for the Masses
Videoconferencing is an essential part of every worker's toolbox. Until now, traditional limitations have hampered productivity and creativity and also prevented organizations from maximizing the ROI of their videoconferencing system investments. Businesses must choose an enterprise video-conferencing system that provides users the flexibility they need to collaborate anywhere, anytime and with anyone they want. Download this white paper to learn more.
Gartner MarketScope for Group Video Systems
The Gartner "MarketScope for Group Video Systems" evaluates seven group video system vendors based on six customer-focused criteria such as customer experience, market responsiveness and track record, and offering strategy. The report offers guidance for IT leaders who want to start or expand the use of video collaboration within their organizations. Find out why Polycom was rated in the highest category "Strong Positive."
25 Business Phone Service Features Your Business Can't Do Without
How many features does your business really need in a phone system? Which are worth paying for, and which are over-hyped? Learn how to pick wisely in this white paper, which includes a free, one-page checklist. You'll learn how to save money and select just the features that will make your organization look bigger, better, and more professional to your customers.
Sponsor: 8x8, Inc
The Perfect Storm in Enterprise Video: Act Now or Get Left Behind
Key shifts in technology, combined with ubiquitous access to video are fueling a new move to enterprise video. Consumerization, mobility, and the cloud are making video available to a broader set of users and increasing its use in the enterprise. To avoid losing their competitive advantage, enterprises will have to develop a video strategy to support critical business processes. This paper will identify the trends impacting collaboration in the enterprise, the technologies and architectures that enterprises should leverage, and industry tips for developing a successful video strategy.
The Role of the User Experience in Video Conferencing
While video conferencing can offer significant, measurable benefits to companies and their employees, all video conferencing solutions are not alike. To ensure successful deployment and implementation--and to maximize (ROI)--managers must choose their video conferencing tools wisely, matching the right technology to the right use cases. This is critical to ensure that employees actually benefit from the technology, and to keep management costs and headaches as low as possible. This paper will highlight the key elements companies should look for in a video conferencing system, and offer best-practices recommendations for identifying and working with a video solutions provider.
Business-Grade Video Conferencing for SMBs: Enhance Your Employees' Productivity Today
Small and mid-size organizations are encountering a transition in their businesses, and they must react to the new way of working to stay competitive in an increasingly global and virtual marketplace. While supporting this type of virtual and global workforce offers significant advantages, it also poses significant challenges. Primary among them is keeping employees and the people they work with and support connected to one another without incurring additional travel costs or time away from the job. And they don't just need to communicate - they need to collaborate. This paper will detail the benefits of video conferencing for small and mid-size organizations; highlight use cases for specific industries and personnel; discuss the relative merits of premises-based systems and hosted and managed services; and identify the key elements to look for in a business-grade video conferencing provider.
Pervasive Video Collaboration Benchmark Report
Video conferencing is rapidly moving out of the conference room and onto the desktop, smartphone, and tablet. Thanks to inclusion of video as a core UC component, enterprise technology leaders are increasingly deploying video to individuals as part of their unified communications initiatives, while integrating personal video into room systems, and enabling conferencing beyond the enterprise. Enterprise technology leaders must plan for a future in which video is pervasive, both real-time conferencing as well as user-generated content. This benchmark report provides a detailed assessment and analysis of adoption of key technologies and services, as well as key industry recommendations for IT leaders to help accommodate the demand for video collaboration while minimizing costs and maximizing service delivery.
Video Delivers Business Value With Right-Time Experiences
The adoption of mobile and cloud computing has provided a foundation on which to drive rapid growth of video services in 2013 and beyond. The availability and rapid adoption of high quality, full-featured mobile devices and tablets has altered how businesses store and process data, as well as where and how an employee accesses its applications and services.
As we move to wide-spread use of mobile video, the use cases will change. Now, IT and business leaders want to use video services to improve business processes by delivering valuable insights in near real-time. In order to accomplish this, businesses have combined mobile, cloud, and video to deliver what Lopez Research defines as Right-time Experiences (RTE). In this paper, learn how utilizing video within business processes will create RTEs that improve the delivery and impact of communication while at the same time capturing and sharing real-time data.
End-User Survey: The "Real" Benefits of Video
This study focuses on the benefits that organizations realize via the use of video conferencing. Implemented through a survey-based approach, this report provides a top-level view of the survey data along with some additional findings and observations. Learn the key takeaways and data points determined from these user-based responses to gain insight into the top trends and opportunities in the video conferencing and collaboration solutions environment.