Unified Communications White Papers

3 Myths About VoIP Phone Service

Hosted VoIP makes businesses look professional, run more efficiently, and grow more profitable. But pervasive myths are keeping some businesses from taking advantage of this high-growth, proven technology.
Don't miss out on the benefits of VoIP because of misinformation about mobility, ease of use, sound quality, and the appropriateness of VoIP for small businesses, where it really excels.
Download this Executive Brief to debunk 3 myths about VoIP-based business phone service.

Sponsor: 8x8

Seven Contact Center Trends You Can't Ignore

Rapid changes are underway in the world of traditional contact centers. It starts with the disruptive nature of social media and mobile apps, but it doesn't end there. Don't be left behind. Learn the seven contact center trends you can't ignore.

Sponsor: Siemens Enterprise Communications

Top Ten Reasons Customers Choose Siemens Enterprise Communications to Help Transform their Business

Trusted by over 75% of the Fortune 500, Siemens Enterprise Communications is the only vendor to provide the complete range of Voice, UCC and Contact Center solutions and services on-premise and in private, hybrid and public clouds.

Sponsor: Siemens Enterprise Communications

Amplify collective effort. Dramatically improve performance.

Teams in today's enterprises are more often remote, mobile and distributed. The need to overcome the physical distances between mobile and virtual team members, improve 'reachability' and enable productive conversations and dialog - while removing complexity has become a top enterprise mandate. Discover why now is the time to revisit the untapped potential of team performance and leverage team collaboration as a vital corporate asset.

Sponsor: Siemens Enterprise Communications

The Untapped Potential of Virtual Teams

This results from this recent global research study show that while the vast majority of organizations rely on remote, distributed and mobile team members, a small minority report having sufficient tools to enable highly-effective team collaborations and coherent information sharing. The compelling findings in this report highlight the potential to overcome the physical distances between mobile and virtual team members, improve engagement and enable more productive collaboration without complexity.

Sponsor: Siemens Enterprise Communications

Top 10 Predictions for 2013

The intersection of mobility, social and cloud continues to heavily influence the IT agenda in 2013 and beyond along with the themes of IT consumerization and the emergence of big data in enterprise communications.

Sponsor: Siemens Enterprise Communications

Unleash the Potential of Your Virtual Teams

Today's highly mobile, distributed and virtual teams are struggling to reach their full potential. The proliferation of disparate communications tools has created a complex, fragmented mess that hinders collaboration and productivity.

Sponsor: Siemens Enterprise Communications

New Global Research Shows Untapped Potential

New global research, conducted by Siemens Enterprise Communications in the fall of 2012, reveals interesting trends on virtual and remote worker habits and productivity. This infographic highlights the collaboration challenges of remote and distributed teams and the room for improvement in the tools they use to get their jobs done more efficiently.

Sponsor: Siemens Enterprise Communications

Reduce MTTR Through Improved Collaboration

The mean-time-to-repair an IT service is a critical measure for most IT organizations. Recent industry survey data from Forrester Research and the itSMF report that IT organizations have made little progress in improving this measure despite its importance to the overall perception of IT operations. The good news is that there is a new approach, built using familiar social collaboration principles, that can help you reduce MTTR by at least 30% without replacing your existing tools. Read this use case document to learn more.

Sponsor: ITinvolve

Video Collaboration: Mid-market takes center stage

If video collaboration isn't on your radar, it should be. According to Aberdeen Group's "Maximizing the Business Value of Mobile Video Collaboration" report, companies with mobile video saw increased virtual attendance at work-related events vs. those that didn't support mobile video.

Sponsor: Polycom

Video Collaboration: Mid-market takes center stage

If video collaboration isn't on your radar, it should be. According to Aberdeen Group's "Maximizing the Business Value of Mobile Video Collaboration" report, companies with mobile video saw increased virtual attendance at work-related events vs. those that didn't support mobile video.

Sponsor: Polycom

Frost & Sullivan: Overcoming Barriers to Video Adoption in the Workplace

Video conferencing offers clear benefits to business users, including better collaboration, faster decision-making, lower times to market and cost-effective, face-to-face meetings. But many managers have a hard time getting employees to warm up to video technology at the office.
In the past, employees have expressed frustration with video conferencing tools, citing fear over whether the technology will let them down at a crucial discussion point; uncertainty about basic conferencing dos and don't's; and concerns over their ability to master technology.
This paper will identify the primary barriers to adoption and highlight best practices for overcoming resistance, including what role superior design and ease of use can play in achieving mass acceptance of video conferencing as a business tool.

Sponsor: Polycom

Video Conferencing: A TCO Analysis

In this report, Nemertes examines network, hardware, and operational costs for leading video conferencing solution vendors in a variety of scenarios, using real-world data gathered from actual buyers of video conferencing products and services. The result: significant differences in costs across all areas, especially for varying deployment models.

Sponsor: Polycom

The Great Video Conferencing Debate: Cost Vs. Quality

With new video conferencing solutions available for small and medium businesses, it is possible to have a higher standard of video conferencing without the quality issues presented by consumer products. Are these higher quality business grade solutions worth the higher cost, or do savings from consumer grade versions justify their lower quality?

Sponsor: Polycom

Frost & Sullivan: The Benefits of Video in a Converged Communications Environment

In an increasingly virtual workplace, advanced communications are changing the way people interact, communicate and collaborate. Converged communications infrastructures--layered with conferencing and collaboration applications and services--are helping companies support a growing number of dispersed employees, allowing them to be more productive, cut costs, decrease cycle times, speed decision-making, and boost the bottom line. Within this mix, vieo collaboration lets organizations leverage the benefits of face-to-face communications without the travel costs and productivity downtime that typically accompany in-person meetings.
This paper will identify the benefits of video collaboration in a changing workplace; highlight the ways in which video over IP can help companies save money and management costs; and offer real-world examples of how companies are using the technology to improve productivity and their bottom line.

Sponsor: Polycom

The Art of Teleworking

Read this Polycom whitepaper to learn how successful teleworking is about overcoming the distance between teleworkers and the organization. Video technology advancements have improved the quality of experience for teleworkers and enables efficient collaboration between the team.

Sponsor: Polycom