IT Leadership White Papers

Large-scale BPO automation market trends and solutions

Increasing competition and financial concerns are putting pressure on Business Process Outsourcing (BPO) to deliver increased service and automation rates. Download this whitepaper to discover technology solutions that allow you to provide customers tailor-made service and added value at a competitive price.

Sponsor: ReadSoft

How Much Money is Your Services Organization Leaving on the Table?

Fully adopting today's service automation technology provides Professional Services and High Tech executives the visibility they require to increase profitability at a time when it is sorely needed. Visibility enables actions that optimize key Services margin levers where even small improvements equate to significant bottom line and strategic impact for the company.

Sponsor: serVelocity