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Social Business White Papers

Social Business white papers and technology resources for implementing and optimizing Social Business strategy, solutions, Social Business products, and more.

IDC ranks IBM #1 in market share for enterprise social software

IDC ranks IBM #1 in worldwide market share for 3 consecutive years. IDC also shares its Social Software 2013 - 2017 market forecast. Read the report and stay ahead of the trends.

Sponsor: IBM


 

Shifting Gears: The Value of Customer-Driven Quality in Manufacturing

In today's competitive manufacturing market, the customer must be the center of the quality universe. This paper details how manufacturers can improve customer satisfaction, build brand equity and reduce costs by leveraging technology to get broader information from customers, eliminate information silos, integrate customer data across all sources, and automate analytics to filter the most critical customer feedback.

Sponsor: SAS


 

Unlocking the Promise of Demand Sensing and Shaping through Big Data Analytics

Many organizations have limited insight into big data. These limitations have significant opportunity costs and can have a negative effect on identifying and understanding customer demand patterns and related supply constraints. This paper goes beyond basic demand-sensing and demand-shaping concepts and explains how the use of advanced analytical techniques (such as high-performance analytics) and big data can enhance supply chain networks through rigorous demand and supply management.

Sponsor: SAS


 

The Brave New World of Customer-Centric Manufacturing

Manufacturers have traditionally fostered close relationships with retailers and channel partners who sell their products rather than interacting directly with consumers. But this is changing. Learn how manufacturers can succeed in this new era of customer-centric manufacturing.

Sponsor: SAS