Social Business White Papers
Social Business white papers and technology resources for implementing and optimizing Social Business strategy, solutions, Social Business products, and more.
In today's competitive manufacturing market, the customer must be the center of the quality universe. This paper details how manufacturers can improve customer satisfaction, build brand equity and reduce costs by leveraging technology to get broader information from customers, eliminate information silos, integrate customer data across all sources, and automate analytics to filter the most critical customer feedback.
Unlocking the Promise of Demand Sensing and Shaping through Big Data Analytics
Many organizations have limited insight into big data. These limitations have significant opportunity costs and can have a negative effect on identifying and understanding customer demand patterns and related supply constraints. This paper goes beyond basic demand-sensing and demand-shaping concepts and explains how the use of advanced analytical techniques (such as high-performance analytics) and big data can enhance supply chain networks through rigorous demand and supply management.
The Brave New World of Customer-Centric Manufacturing
Manufacturers have traditionally fostered close relationships with retailers and channel partners who sell their products rather than interacting directly with consumers. But this is changing. Learn how manufacturers can succeed in this new era of customer-centric manufacturing.
AIIM SharePoint Industry Watch
Social has emerged to become one of the most important technological concepts within recent years. The increased availability of high speed broadband, advances in mobile and tablet devices, soaring consumer awareness, and the ever-present need of all humans to communicate have combined to create an unstoppable chain of events that have pushed social into the limelight.
AIIM surveyed its 65,000 community members to look at how the enterprise is reacting to social aspects, why organizations are exploring social, who is for and against the adoption of social, and which areas of the business are taking full advantage of the opportunities that social presents.
Managing Social Content to Maximize Value and Minimize Risk
The use of social business applications can lead to improved collaboration, knowledge sharing and innovation across your organization. It also creates a new set of content management challenges. How can you incorporate knowledge and information generated in interactions into business processes and put it to work for the larger organization? How can you quickly and cost-effectively find information needed for legal or regulatory proceedings? The social content management strategy you put in place can make all the difference in the ultimate long-term value you receive and risks you face from social solutions. In this AIIM white paper, you will learn about the roles of content publishing systems and content management systems in social business strategies and steps you can take to help ensure that your social business efforts are as successful as possible.
IBM CHRO Study: Working Beyond Borders
The insights provided by more than 700 Chief Human Resource Officers around the world show how workforce investment is shifting. Companies are beginning to focus more on growth, expanding into new markets and offering new products and services. But to make the most of potential growth opportunities in today's dynamic global marketplace, organizations need to find ways to address the "borders" that are currently impeding their workforces.
Based on the key capability gaps revealed in this study, we believe organizations should focus on three critical workforce imperatives: cultivating creative leaders, mobilizing for speed and flexibility and capitalizing on collective intelligence.
Onboarding 2013 - A New Look at New Hires
This study of 230 organizations, conducted in January and February 2013, will explore the best practices organizations use to transform basic new hire orientations into strategic initiatives and how they leverage world-class technology to boost productivity, engagement, and retention.
Building a Smarter Workforce in Today's Global Economy
In a "talent-constrained" economy, attracting and engaging highly talented people, developing global leaders, improving and sharing new skills, and keeping people aligned and working together are major challenges.
In this report, we discuss how new approaches and a new science of human resources have emerged to develop a "smarter workforce," resetting the bar on talent, learning, and leadership strategies.
Recruit, Hire and Onboard the Right Talent
Recruiting, Hiring and Onboarding the Right Talent Really Matters. All organizations want to hire the best people for key positions, but many fall short because they are not able to define precisely the jobs or the competencies necessary to do them well.
In this report, we discuss strategies for how organizations can perform optimally and compete successfully by hiring and onboarding the best talent the first time.
Workforce Analytics Enable Smarter Decisions
To achieve success in today's intensely competitive market environment, businesses must take all steps possible to enable their employees to perform at their best. In Ventana Research's view, maximizing the efficiency of the workforce is best done by applying analytics to the broadest possible range of data to help organizations arrive at smarter decisions.
Read this white paper to learn key points on how your organization can create a successful strategy to use analytics for greater business value. In addition, the white paper will discuss:
The scattered state of information today
New technologies for workforce analytics
The potential of analytics
The Next Generation Employee Experience
The IBM Employee Experience Suite helps organizations leverage social software and real-time collaboration to deliver a personalized employee web experience across many channels.
This white paper from IBM, showcases five organizations that are strategically integrating emerging social software and tools with their existing investments and seeing measurable results in return on investment.
Patterns in Achieving Social Business Success
See how patterns reveal the ways organizations can better serve their customers, speed new revenue gains and reduce the expense of the product and service development process.
IDC ranks IBM #1 in market share for enterprise social software
IDC ranks IBM #1 in worldwide market share for 3 consecutive years. IDC also shares its Social Software 2013 - 2017 market forecast. Read the report and stay ahead of the trends.
Becoming a Social Business - Social Business Enterprise Strategy Accelerator
A transformation is taking place in how people interact and how relationships form and develop and this is changing the way we socialize, the way we work and the way we engage with our customers. The new normal is that customers are leading the conversations that define your brand, competitors are crowd-sourcing ideas to bring new offerings to market and employees are using social media in all facets of their lives, including work.
This shift in technology and human behavior presents an opportunity for organizations to improve everything from reinventing customer relationships to how work gets done. A Social Business embraces networks of people to create business value and activates networks of people that apply relevant content and expertise to improve and accelerate core and ad hoc processes, delivering unprecedented return for the time invested.
Aberdeen Report: Understanding the Complexity of B2B Integration: Insights for Mid-Market Leaders
Mid-market business challenges can be addressed by process collaboration, multi-channel integration, and real-time data integration throughout the procure-pay lifecycle. Automating and integrating business partner collaboration (from design to delivery) and process visibility (from raw materials procurement, purchase order process, production, shipping scheduled of factories, order settlements, etc.) leads to both short-term and long-term success.
This strategy can help MMEs to improve order-to-deliver lead times, reduce cost of goods sold, and enhance cash-to-cash cycles, driving better relationships and higher operating costs.
9 Steps to Building a Business Case for B2B Integration
Justifying a strategic B2B initiative that reaches beyond the organization's four walls is especially critical. It encompasses integration of your major information systems to give your company the secure foundation needed to collaborate effectively with customers, partners, and suppliers. With so much at stake, the business case will come under rigorous scrutiny from senior executives and business managers at your company. Fortunately, you can significantly increase your chances of approval if you follow these nine steps.
Using IBM Social Business to Take Your Business Relationships to the Next Level: A Game Changer for Small, Medium, and Large Businesses
This IBM Redguide publication provides information about IBM Social Business and includes details about the business need and the value of transformation to a social business. It presents a high-level Social Business component diagram, highlights key capabilities, and includes customer case studies that exemplify how some of these capabilities can be applied.
IDC Report: The Future of eMail is Social
This IDC white paper takes a look at the current state of enterprise email and the perceived and real problems that surround its use. The paper discusses the changing nature of collaboration and work fueled by the social Web by examining current email trends and the emergence of new social collaboration tools. Rather than envision "a world without email," it reveals a future where email converges with social tools and grows into an innovative hybrid productivity tool to help support the new collaborative enterprise.
Introducing Social Business for the Mid-Market
Aberdeen has studied the business practices of 229 mid-sized companies surveyed for the 2011 Aberdeen Busines Review and 61 mid-sized companies profiled in Aberdeen's 2011 Social Collaboration Research. Mid-market organization can achieve strategic benefits from optimizing their Social Business deployments and achieving Best-in-Class status. This report provides directional guidance for mid-market companies to appropriately use Social Business and achieve these goals.
Simple, cost-effective messaging and collaboration for medium-sized businesses
Help strengthen customer relationships, drive operational effectiveness and optimize your workforce with IBM collaboration and messaging solutions for medium-sized businesses. IBM Lotus software is designed to provide simplified solutions and delivery models based on your needs.