Internet White Papers

Is Your Service Desk Falling Behind?

Many IT organizations struggle to assign tickets to the right resources the first time, suffer outages and service degradations from IT changes, and have a backlog of recurring problems that continues to grow. Read this use case document to understand how social IT collaboration can breathe new life into your existing service desk or ITSM installation without the need to replace it.

Sponsor: ITinvolve

Three IT Imperatives CIOs Use To Drive Change Throughout the Enterprise

CIOs who have been successful in bridging the divide between IT operations and business did it by accelerating the transformation of IT. ServiceNow documents three common IT imperatives that leading CIOs use to drive change and assert themselves as strategic leaders in the business.

In this white paper, you will find out how to:
- Consolidate to drive enterprise visibility and standardization
- Enable intuitive, approachable and business friendly IT
- Automate to accelerate IT responsiveness and innovation

Sponsor: ServiceNow

Improving Change Management Through Collaboration

What if you could quickly and easily review the potential impacts of making a change in your environment and identify each and every stakeholder who should weigh in on the risk of the change before it is approved? With social knowledge collaboration you can. Read this use case document to explore a real-world example of how social knowledge collaboration improves the accuracy and speed of change planning.

Sponsor: ITinvolve

Defending Against Today's Targeted Phishing Attacks

We've all heard about how high profile organizations and even government agencies have fallen prey to attacks. Learn why traditional defenses fail.

Sponsor: Websense

Security Overview Websense ACE (Advanced Classification Engine)

Those wishing to understand why no one stops more threats than Websense can do no better than begin with a review of the Websense ACE (Advanced Classification Engine) technology. Our web, email, data, mobile, cloud and forensic security solutions all rely upon ACE to optimize their defensive capabilities. ACE unites seven key defense assessment areas including real-time security classification (e.g., active web page scripts), real-time content classification (e.g., category, language, link analysis), real-time data classification (e.g., password files, criminal encrypted uploads, drip DLP), multiple anti-malware engines, URL classifications, contextual reputation analysis, and antispam/ spear-phishing. This document outlines these key ACE defense assessment areas and discusses how ACE constantly evolves to keep pace with an expanding, adaptive threat landscape in today's increasingly mobile, in-the-cloud and social world.

Sponsor: Websense

Putting Next Generation Threat Detection to the Test

Is excitement over so-called "next generation" defenses really warranted? New independent test results indicate that in many cases, the next generation of threat detection has already fallen far behind the current generation of targeted and advanced attacks.

In effect, products now marketed as "next generation" firewalls, threat prevention and web gateways may be ill-equipped to detect and disarm the most virulent attacks targeting users at the point of click, according to a test report recently published by independent certification laboratory Miercom of Princeton, N.J. The problem is that in the real world of today's corporate networks, even the latest generation of defense devices are often unable detect these attacks until it is too late.

Sponsor: Websense

The Case and Criteria for Embedded DLP with Advanced Malware Defenses

What should you be looking for in a DLP solution? Learn how to make a case for DLP as an embedded capability within secure Web gateways.

Sponsor: Websense

IDC Report: The Future of eMail is Social

This IDC white paper takes a look at the current state of enterprise email and the perceived and real problems that surround its use. The paper discusses the changing nature of collaboration and work fueled by the social Web by examining current email trends and the emergence of new social collaboration tools.

Sponsor: IBM

Frost & Sullivan: Overcoming Barriers to Video Adoption in the Workplace

Video conferencing offers clear benefits to business users, including better collaboration, faster decision-making, lower times to market and cost-effective, face-to-face meetings. But many managers have a hard time getting employees to warm up to video technology at the office.
In the past, employees have expressed frustration with video conferencing tools, citing fear over whether the technology will let them down at a crucial discussion point; uncertainty about basic conferencing dos and don't's; and concerns over their ability to master technology.
This paper will identify the primary barriers to adoption and highlight best practices for overcoming resistance, including what role superior design and ease of use can play in achieving mass acceptance of video conferencing as a business tool.

Sponsor: Polycom

Video Conferencing: A TCO Analysis

In this report, Nemertes examines network, hardware, and operational costs for leading video conferencing solution vendors in a variety of scenarios, using real-world data gathered from actual buyers of video conferencing products and services. The result: significant differences in costs across all areas, especially for varying deployment models.

Sponsor: Polycom

The Great Video Conferencing Debate: Cost Vs. Quality

With new video conferencing solutions available for small and medium businesses, it is possible to have a higher standard of video conferencing without the quality issues presented by consumer products. Are these higher quality business grade solutions worth the higher cost, or do savings from consumer grade versions justify their lower quality?

Sponsor: Polycom

Comparing Consumer and Enterprise Online File Sharing

Most cloud services such as Dropbox were developed for consumers, not for businesses. While individual users can easily share and access their files with such tools, security and centralized control is often compromised in the process. Consumer services do not support key features required by enterprises, including sophisticated permission management, synchronization of shared storage devices, and robust centralized administration capabilities. Businesses increase the risk of data leaks and regulatory compliance violations when employees select their own consumer cloud solutions.

Sponsor: Egnyte

Transforming Customer Experience: The Convergence of Social, Mobile, and BPM

To stay ahead in today's rapidly changing business environment, organizations need agile business processes that allow them to adapt quickly to evolving markets, customer needs, policies, regulations, and business models. The convergence of a trio of technologies and business practices-social computing, mobile computing and business process management (BPM) - is opening up interesting avenues for business.

Sponsor: Oracle