ITinvolve White Papers

Understand and React to Policies Assigned to Your Assets

Most assets in IT are governed by one or more policies, yet there is usually no quick and easy method to determine which policies apply to which assets and what specifically those policies govern. This means that IT teams are often making changes to assets that violate the policies meant to govern them. Read this use case document to understand how social knowledge collaboration techniques can help you to easily assign and track the policies that govern your assets to avoid out of compliance situations.

Sponsor: ITinvolve

Reduce MTTR Through Improved Collaboration

The mean-time-to-repair an IT service is a critical measure for most IT organizations. Recent industry survey data from Forrester Research and the itSMF report that IT organizations have made little progress in improving this measure despite its importance to the overall perception of IT operations. The good news is that there is a new approach, built using familiar social collaboration principles, that can help you reduce MTTR by at least 30% without replacing your existing tools. Read this use case document to learn more.

Sponsor: ITinvolve

Accurately Demonstrate Compliance With Far Less Effort

Demonstrating compliance with policies is a chore for any IT operations organization and often seen as a distraction from the "real work" needed to keep IT services up and running. What if there was an approach that enabled you to demonstrate compliance with policies easily and also helped you better manage day-to-day operations as well? Read this use case document to understand how social knowledge collaboration can help you achieve this today.

Sponsor: ITinvolve

Is Your Service Desk Falling Behind?

Many IT organizations struggle to assign tickets to the right resources the first time, suffer outages and service degradations from IT changes, and have a backlog of recurring problems that continues to grow. Read this use case document to understand how social IT collaboration can breathe new life into your existing service desk or ITSM installation without the need to replace it.

Sponsor: ITinvolve

ITSM Innovation - Finally!

IT Service Management tools have seen very little innovation in the last several years as established vendors have focused their R&D efforts elsewhere. Read this whitepaper to learn about a new approach that will help you can resolve incidents more quickly, plan changes more accurately to avoid unintended consequences, and work down your backlog of recurring issues by leveraging the power of Social IT collaboration.

Sponsor: ITinvolve

Improving Change Management Through Collaboration

What if you could quickly and easily review the potential impacts of making a change in your environment and identify each and every stakeholder who should weigh in on the risk of the change before it is approved? With social knowledge collaboration you can. Read this use case document to explore a real-world example of how social knowledge collaboration improves the accuracy and speed of change planning.

Sponsor: ITinvolve