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BMC Software White Papers

IT white papers and technology resources for implementing and optimizing IT strategy, enterprise solutions, technology products, and more.

An Insightful Approach to Optimizing Mainframe MLC Spend

This paper, "An Insightful Approach to Optimizing Mainframe MLC Costs," discusses how you can penetrate the complexity of IBM mainframe MLC products and the MLC price model to gain insight into the  MLC cost drivers and leverage that insight to optimize MLC spend. With the approach described in this paper, you can slash MLC costs by 20 percent or more while minimizing the business risk typically associated with making changes to reduce MLC costs. What's more, you'll increase mainframe cost transparency for IT management and line-of-business owners.

Sponsor: BMC Software


 

The Future of IT: A Customer First Approach

IT is embracing to this new world of consumerized technology, with a focus on its own employees as internal customers. Explore how customer-first policies can make use of social, mobile and cloud technologies to give workers the freedom and flexibility they desire to drive company productivity.

Sponsor: BMC Software


 

What Does Friction Between Business and IT Cost your Organization?

Exploring Business and IT Friction: Myths and Realities," outlines key issues that cause friction between business users and IT, such as:
* Gaps in customer satisfaction and the perceived value of services
* Inadequate IT support, which decreases productivity and revenue
* Lack of communication and ownership in how business users and IT work together to identify service levels and technology needs

See what 900 business and IT professionals had to say and get recommendations for change.
strategy

Sponsor: BMC Software


 

Making the Move to a Cloud-Based IT Service Management (ITSM) Platform

Today's mature cloud-based ITSM solutions can give you the flexibility and agility you need-without sacrificing security, stability or performance. In this THINKstrategies, Inc. white paper, you'll learn why businesses are moving to cloud-based ITSM and the advantages they've achieved. Explore how this innovative approach to IT management might be right for your organization.

Sponsor: BMC Software


 

A Practical Guide to Understand and Benefit from the Consumerization of IT

Consumerization of IT forces enterprises to rethink their approach to IT service delivery. What does consumerization really mean and why does it matter? Understand the basics to accurately identify the practical implications and benefits for your organization. This guide explores the realities of IT Consumerization to define challenges and opportunities. Learn best practices and get actionable recommendations.

Sponsor: BMC Software


 

The New IT

Your people and business can do amazing things when technology runs at its best. The new ITSM experience helps organizations achieve greatness in today's mobile, social and user-centric reality. Discover a better way for users to access service and support anywhere, anytime. Explore enhanced productivity for IT staff, and seamless integration across IT operation management systems. Download now.

Sponsor: BMC Software


 

Cloud Benefits for the IT Service Management Market

Analysts predict that soon, half of all new IT service desk tools will be adopted as cloud-based services. While shifting to an on-demand model can be a complex decision that requires organizations to carefully assess the potential impact on business operations, a growing number of companies are clearly finding the move worthwhile.

This paper explores the reasons for the rapid growth of cloud-based IT service management (ITSM) solutions and the benefits they offer for enterprises. Topics include:
* The cost savings companies can achieve by deploying ITSM solutions via the cloud, which allows better management and optimization of consumption and costs.
* Improved alignment between IT and business, as self-service, a service catalog, collaboration, and mobility help IT expose and provide its services more effectively.
* The ability to integrate cloud and on-premise solutions to leverage existing systems while leveraging new innovations via the cloud.
* The advantages of cloud-based adoption and upgrades, which makes the latest tools available more simply, quickly, and accurately while minimizing internal IT requirements.
* The security provided through a properly built and supported cloud model.
* How cloud-based solutions can reduce the risk associated with customary application deployment methods.
* Advances in today's cloud infrastructures compared with previous generations of hosted and managed services.
* The agility cloud-based solutions enable for adapting to fast-changing business requirements.

Download the white paper now to learn more.

Sponsor: BMC Software


 

The Perfect Combo: ITIL, ITSM and Social Media

What happens when you take best practices for IT service management (ITSM), add technology to support those practices, and then throw social media into the mix? BMC explores how best-in-class organizations are leveraging these to drive user satisfaction and organizational success.

Sponsor: BMC Software


 

Connecting the Clouds: Best Practices for Integrating ITSM

In this Industry Insight, BMC discusses how utilizing a SaaS approach to IT Service Management can position your IT organization to best manage the growing number of cloud-based services along with your enterprise's internal systems.

Sponsor: BMC Software


 

Raising the Bar for IT Service Management: EMA's Look at BMC Remedy OnDemand

Increasingly, enterprise organizations are moving to the cloud for IT Service Management (ITSM)-but is cloud delivery right for your business? Learn about the changing face of ITSM and gain the perspective needed to make the right ITSM decision for your organization. Get the free white paper from Enterprise Management Associates.

Sponsor: BMC Software


 

Meeting the Exploding Demand for New IT Services

The last five years have fundamentally changed the way people interact with technology, leaving IT in a reactive mode. As business customers have rushed to "consumerized" services and experiences, IT is beginning to redefine its approach to offering IT services.  In this eBook, explore the top trends driving the New IT for IT Service Management, and how leading organizations are evolving to focus on end-user experience.

Sponsor: BMC Software


 

Hybrid IT-A Low-Risk Path from On-Premise to ITaaS

IT as a Service (ITaaS) will transform future IT operations and service delivery. In the interim, Hybrid IT offers a rational, gradual approach in which some services move to SaaS while others remain on-premise. This white paper provides a strategy to move part or all of your ITSM suite to the cloud as a stepping stone to ITaaS.

Sponsor: BMC Software


 

Is Your Middleware Sapping Performance?

Middleware systems play a critical role in delivering business data and are now an essential part of every IT environment. These tools keep data flowing, prevent problems, streamline, troubleshoot, guide administration and empower user self-service. Learn about BMC's Middleware Management solution.

Sponsor: BMC Software


 

Bridge the Gap between Network Ops and the Service Desk

Businesses can't afford to let siloed approaches to incident management delay resolution and undermine IT productivity. BMC Intelligent Service Resolution bridges the gap between the service desk and network operations, and provides a unified, business-centric view across technologies, to help you resolve the right issues more quickly than ever.

Sponsor: BMC Software


 

Mainframe MLC Software Costs - A New Opportunity for Capacity Planners

Mainframe software costs are the cost driver in many company's IT budgets and as such an increasing concern.  In Mainframe MLC Software Costs - A New Opportunity for Capacity Planners, we will describe the difficulty of managing an increasingly complex environment with limited data and small staffs and offer a methodology to safely and sanely identify achievable cost reductions. 

Sponsor: BMC Software


 

Best Practices Guide to Managing and Lowering Mainframe Software Charges

Monthly license charges (MLC) are rising by 7% or more each year, and account for 30% of total mainframe costs. Yet managing MLC costs is an inexact science. This best practice guide provides a step-by-step process to reduce mainframe MLC costs up to 20% without compromising business critical services.

Sponsor: BMC Software


 

Prioritize Capacity Planning with BMC Capacity Optimization

Current trends underscore the requirement for truly global and adaptable capability for optimizing capacity across domains with full insight into business service outcomes. Learn why EMA has put BMC in the lead as the vendor with the fullest breadth and depth of its capacity optimization capabilities.

Sponsor: BMC Software


 

Delivering on the Promise of Predictive Control

The core business value of BMC ProactiveNet Performance Management's (BPPM) predictive analytics is advanced risk mitigation, enabling enterprises to anticipate and remedy issues before they disturb essential processes. Find out more in this whitepaper.

Sponsor: BMC Software


 

Five Levers to Lower Mainframe MLC Costs

This paper discusses five levers you can use to lower your mainframe MLC costs by up to 20 percent or more. Explore best practices and real-world examples of dramatic savings through a mainframe MLC optimization strategy based on higher visibility, predictability, and automation.

Sponsor: BMC Software