More Outsourcing In Depth

Tech guns for hire: 5 places to find skilled IT contractors

Need outside help for your next IT project? It's easy to hire tech freelancers online, but how do you separate the wheat from the chaff? Here are the resources and tips you need to know about.

Big Data Analytics Gold for the Call Center

There's valuable data in those contact center logs that have largely been gathering dust, and companies are using new tools to mine them to boost customer satisfaction and revenue and lower costs.

5 Outsourcing Trends to Watch

The deals are getting smaller, with new pricing models, while security and cloud computing become hot topics.

One CIO's Answer for Improving Healthcare IT

How Yale New Haven Health's CIO tackled integrating three IT systems into one while keeping customer care front and center

10 questions for Flexera Software CFO Joe Freda

Name: Joe Freda

3G and 4G wireless speed showdown: Which networks are fastest?

PC World tested 3G and 4G wireless data transfer speeds at multiple locations in 13 major cities. Here's the lowdown on which carriers offer the best speeds and coverage.

Is Your Outsourcer Agile Enough?

Companies that want to create user-friendly, transparent, quickly evolving enterprise apps are often hindered in their ability to do so by their outsourcers. Here's how to figure out when outsourcing agile development is the right move.

10 questions for HCL Technologies CFO Anil Chanana

Name: Anil Chanana

Infor CEO Charles Phillips discusses software vendor's remaking

Infor CEO Charles Phillips mostly kept out of the limelight after landing the job in October 2010, following a high-profile stint as co-president of Oracle.

Grow Your Own Data Center With Colocation

Colocation is becoming a popular option for quickly adding capacity to an aging data center. But it's not as simple as throwing servers at a new site; be prepared to spend at least three months searching for a vendor and planning the steps of your migration.

12 IT Outsourcing Predictions for 2012

In 2011, the IT outsourcing industry was marked by smaller deals, leery customers, profit-squeezed IT service providers and a lot of cloud computing talk. Much of that could continue next year, but as our 12 predictions for 2012 indicate, you can expect some new IT outsourcing developments--maybe even a few firsts.

Where there are clouds, there's lightning (and other cloud disaster tips)

When contracting for cloud services, it's vital to anticipate the worst that could happen. Insider (registration required)

10 questions for CDW CFO Ann E. Ziegler

-- Name: Ann E. Ziegler

Mitigating Risk in an Overheated Outsourcing Market

When it comes to global outsourcing, particularly from India, the risks -- and the stakes -- are higher than ever. Global sourcing vendors are being given more responsibility from a technical and business perspective, and they are being given greater access to internal systems and customers. At the same time, the increasingly volatile, inconsistent, and expensive labor pool in India makes this increased trust much riskier.

Is Offshoring Different in the Cloud?

Offshoring IT work to India, China, Eastern Europe, and even South America has been a staple of IT cost reduction. And by definition the Cloud means location independence. Generally speaking, they're practically made for each other.

No. 1 Gripe with Outsourcers: Lousy Service

Our exclusive outsourcing survey finds CIOs need to improve vendor management

iGate Patni CEO on His Merger of Unequals

iGate Patni CEO Phaneesh Murthy addresses his controversial acquisition of a much larger IT outsourcing company, the debt the combined company has incurred and the way Patni executives were treated during and after the deal.

Tips for picking an IaaS provider

Making the leap to a public cloud infrastructure requires careful planning.

What Suppliers Can Tell You About Your Own Business

Because suppliers exist outside of your corporate structure, their fresh perspective on your IT processes could be helpful.

IT Outsourcing in China And Data Privacy Guidelines

China has proposed strict new data security regulations that could hamper the country's nascent IT outsourcing industry if made into law, even as they aim to give foreign business leaders confidence in the way the Chinese handle sensitive business and personal data.