The U.S. government said today it has reached the H-1B cap, and if this year is similar to previous years, 70% of applicants are under the age of 35, and a major portion will take jobs at offshore outsourcing companies.
In 1993, a few years after immigrating to the U.S., Arkadiy Dobkin, an electrical engineer trained in Minsk, Belarus, started a company that aimed to tap the IT engineering talent developed in the former Soviet Union.
Red Hat's core business isn't software. It's actually customer service, and in order to take it to the next level the company turned to a domestic outsourcing provider to solve customer problems before they happen using predictive big data analytics.
CIO.com talked to Som Mittal, departing president of India's National Association of Software and Services Companies, about immigration policy and protectionist politics in the U.S., political and economic instability at home, and what the future holds for the Indian IT services industry.
As the market for contact center outsourcing has matured, buyers are increasingly looking for sophisticated support from suppliers to enhance the customer experience across multiple channels, which include mobile apps and social media.
When the Georgia Technology Authority's plan to transform its aging IT infrastructure was failing to deliver, its CIO decided to rework the high-profile IT outsourcing deal it had struck with IBM Global Services and AT&T. The IT team worked with the vendors to get the relationship and the deal back on course.