More IT Outsourcing In Depth

How to Close Your Next IT Outsourcing Deal: Handshake vs. Contract

Should you trade your clear-cut written outsourcing contract for a simpler agreement and a handshake with your IT services provider? Thomas Young from Information Services Group (ISG) says you should consider what he calls 'evolutionary contracting.'

Oracle's Mark Hurd talks Fusion Applications, customer satisfaction and SAP's HANA

As co-president of Oracle, Mark Hurd is tasked with selling an ever-increasing array of new software and hardware products, such as the Exadata database machine and Fusion Applications, while figuring out how to keep the company's vast installed base happy and fending off competition from the likes of SAP.

Three reasons why Facebook's Zuckerberg will succeed in D.C.

For some reason, Silicon Valley's titans are encouraging Mark Zuckerberg to lead the charge on immigration visas. It's an odd choice.

Oracle strategies to get real-world verdict at Collaborate user event

Oracle's sprawling annual OpenWorld conference doesn't kick off until September, but next week the Oracle user group-backed Collaborate event will be held in Denver.

Wello aims to bring the gym home through live training service

Maggie Perkins was mulling whether to give up her gym membership when she tried out Wello, whose fitness trainers offer workouts through live two-way video feeds. Four months later, she has no regrets about her decision to forego the gym.

Career advice: Networking as a career

Premier 100 IT Leader Zack Hicks answers three questions on networking as a career choice.

How a Private Cloud Saves Money and the Environment

When Ricoh Europe realized its IT environment was both spiraling out of control and environmentally unfriendly, it turned to a IT services provider for help. Working with Infosys, Ricoh developed a private cloud that helped it consolidate nine data centers into two, cutting infrastructure costs and reducing carbon dioxide emissions significantly.

IT Outsourcing Year in Review: Grading Our Predictions

At this time last year, we predicted that 2012 would be the year cloud computing hype ended. We said application development would migrate from offshore to cities stateside. And we forecasted that IT service providers would become more relationship-oriented. Now it's time to see how those predictions panned out.

Career advice: Communicating with a global team

Premier 100 IT Leader Chris Miller also answers questions on long-term unemployment and coping with a woefully understaffed IT department.

The Grill: Energy Plus CIO Hugh Scott

CIO Hugh Scott decided to move to the cloud within months of joining Energy Plus Holdings. Here, he discusses the challenges of moving into a leadership position at a new company, the importance of forging relationships with vendor partners and his approach to building a motivated IT team.

CEOs talk about outsourcing, customers, mobility, big data and so much more

In a recent series of interviews, IDG Enterprises's chief content officer, John Gallant, spoke with several CEOs about a wide range of current challenges facing top tech executives. Some put the customer first, and some decidedly do not. Register to download the PDF.

How to manage IT contractors

Contract IT workers may walk, talk and code like staff, but in fact they're not company employees -- something managers should keep in mind. Insider (registration required)

IT Skills: Jumping the Chasm

The current tech talent gap is just the first sign of a coming revolution in the IT labor market. Here's how to secure your footing now and brace for what's ahead.

10 questions for Bit9 CTO Harry Sverdlove

Name: Harry Sverdlove

Tech guns for hire: 5 places to find skilled IT contractors

Need outside help for your next IT project? It's easy to hire tech freelancers online, but how do you separate the wheat from the chaff? Here are the resources and tips you need to know about.

Big Data Analytics Gold for the Call Center

There's valuable data in those contact center logs that have largely been gathering dust, and companies are using new tools to mine them to boost customer satisfaction and revenue and lower costs.

5 Outsourcing Trends to Watch

The deals are getting smaller, with new pricing models, while security and cloud computing become hot topics.

One CIO's Answer for Improving Healthcare IT

How Yale New Haven Health's CIO tackled integrating three IT systems into one while keeping customer care front and center

10 questions for Flexera Software CFO Joe Freda

Name: Joe Freda

3G and 4G wireless speed showdown: Which networks are fastest?

PC World tested 3G and 4G wireless data transfer speeds at multiple locations in 13 major cities. Here's the lowdown on which carriers offer the best speeds and coverage.