Salesforce.com is combining its Pardot marketing software, sales automation application and social communities platform into a new product called Sales Reach, which it says can help salespeople nurture leads and make deals in real time.
With Congress refusing to move on immigration reform, President Barack Obama has options that could have broad impacts on immigration generally, and on the H-1B and green card visa systems in particular.
H-1B whistleblower Jay Palmer has filed a new complaint with the U.S. Department of Labor, alleging that senior executives at Infosys 'retaliated against him by denying him work, bonuses and promotions and terminating him.'
The battle between Oracle and Oregon officials over the state's Cover Oregon health insurance exchange site is raging on, with the vendor now claiming the exchange was functional in February, but Governor John Kitzhaber decided to dump it for political reasons.
The story of A. B. and the training of the IT worker's H-1B replacement struck a chord with Computerworld readers. It provided an opportunity for them to vent, argue and share their views about the visa and its impact on U.S. workers.
Indian outsourcing provider Infosys is making some fundamental changes, starting with appointing a new CEO, to transform itself and regain its prominence in the offshore IT services industry. However, it will take more than a new CEO to transform the company.
Red Hat's core business isn't software. It's actually customer service, and in order to take it to the next level the company turned to a domestic outsourcing provider to solve customer problems before they happen using predictive big data analytics.
CIO.com talked to Som Mittal, departing president of India's National Association of Software and Services Companies, about immigration policy and protectionist politics in the U.S., political and economic instability at home, and what the future holds for the Indian IT services industry.
As the market for contact center outsourcing has matured, buyers are increasingly looking for sophisticated support from suppliers to enhance the customer experience across multiple channels, which include mobile apps and social media.