The bring-your-own-device trend will only get more nerve-wracking for IT managers in 2014 because of the 30% annual growth expected for smartphones purchased under a BYOD approach, and the further emergence of Windows Phone as a third platform behind Android and iOS.
Amid the clamor of "bring your own device" (BYOD), a question lurks in the background: "What happens to technical service and support?" Concerns for the tech support function encompass the extremes, from agents being overwhelmed with calls, to their becoming inhabitants of a help desk ghost town.
Smartphone vendors have rekindled their infatuation with enterprises as the consumer segment fizzles; this week's exhibit is the launch of LG Electronics' Gate, which separates users' professional and private lives through virtualization.
Though consumers are a big target audience for the new Surface 2 tablet, Microsoft is also hoping to woo businesses with features that could make the device easier to secure and manage in IT environments.
Much of what Apple offers enterprise workers and their IT departments in the new iPhone 5s and 5c comes by virtue of its new mobile operating system, iOS 7, which became available with the new smartphones last week. Insider (registration required)