Salesforce.com recently launched a new product called Social Studio in spite of the fact that an existing, competing product had already used that name for years, marketing software vendor StrongView Systems alleges in a new trademark-infringement lawsuit.
Oracle CEO Larry Ellison is taking the fight to IBM, Microsoft and SAP in the burgeoning in-memory database market with a new option the company says can deliver dramatic performance boosts without requiring changes to applications.
Now 15 years old and counting, Salesforce.com's CRM application gained maturity long ago, but as the upcoming Summer '14 release shows, the company is still adding hundreds of enhancements and tweaks to it multiple times per year.
Salesforce.com is moving quickly to enhance the new mobile application it unveiled at November's Dreamforce conference, with some 30 new features aimed at helping customers work through complex business processes in a single environment on their phone or tablet.
It means a lot when two competitors actually cooperate, as Microsoft and Salesforce.com have agreed to do in a 'global, strategic partnership.' But to whom does it mean a lot -- and will anything tangible emerge?
If recent history is any indication, 2014 will be a busy year for the enterprise applications industry as vendors jockey for position and customers ponder moves from legacy ERP and CRM implementations to cloud-based services. Here's a look at what some of the sector's main players are likely to do as the year unfolds.
What can you say about a user conference that weighs in at 120,000 attendees and has a total budget rivaling a small city? Choose your technical sessions wisely and approach 'lessons learned' discussions with caution.
There are at least a dozen oft-quoted industry analyst reports that estimate the failure rate of CRM projects. The analysts' methodologies and standards vary, so the resulting failure numbers are all over the place -- between 18 percent and 69 percent.
By layering data from 311 and 911 calls over Census data, unemployment data and other poverty indicators, Buffalo uses data analytics to identify its most challenged neighborhoods and more effectively deploy resources for everything from neighborhood beautification to combatting crime and reducing fire hazards.
Salesforce.com's second-quarter earnings conference call featured the usual dose of chest-thumping by CEO Marc Benioff as the company posted US$957 million in revenue and raised its full fiscal year forecast to at least $4 billion.