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Rimini Street diversifies with cloud services for Workday, Salesforce.com

Independent Oracle and SAP support provider Rimini Street will now offer integration services for customers who want to adopt SaaS (software-as-a-service) offerings from the likes of Salesforce.com and Workday.
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Salesforce.com plans $700 million headquarters expansion

Fast-growing cloud software vendor Salesforce.com is planning to expand its San Francisco headquarters by more than 700,000 square feet, taking a 15.5-year lease on a 61-story office building under construction.

DirecTV entices more couch potatoes with new software

DirecTV's new enterprise system offers sales agents a whole view of the customer -- and real-time guidance to close deals.

SAP targets Salesforce, Oracle with Adobe marketing suite

SAP has turned to long-time partner Adobe in a bid to keep pace with Oracle and Salesforce.com in the red-hot marketing software market.

Former U.S. Secretary of State Powell joins Salesforce.com board

Former U.S. Secretary of State and retired Army general Colin Powell has joined the board of Salesforce.com, in a move that gives the cloud software vendor a seasoned Washington insider on its team as it looks to generate more business from government agencies.

Microsoft extends Dynamics ERP; adds support for Azure cloud

Microsoft has completed a series of moves aimed at making its Dynamics AX ERP software a more viable option for large enterprises, and plans to showcase them this week during the Convergence conference in Atlanta.

Salesforce.com CEO Benioff says company landing more big deals

Salesforce.com's rapid growth is now being fueled increasingly by large deals for its cloud software, according to CEO Marc Benioff.

Microsoft marshals marketing, service, social for Dynamics CRM

Microsoft is about to make a fresh run at its CRM rival Salesforce.com with new capabilities for marketing automation, customer support and social media monitoring.

The future of Dynamics in a Nadella-led Microsoft

Microsoft's Dynamics ERP and CRM product lines seemed safe immediately following former CEO Steve Ballmer';s sweeping reorganization of the company last year. But now that longtime Microsoft executive Satya Nadella has been named Ballmer's successor, the time is ripe for more focused speculation on the future of Dynamics. Here's a look at what could be in store.

Salesforce.com rolls out major CRM upgrade

Salesforce.com has spent plenty of time lately discussing its new Salesforce1 development platform, but most of its customers remain focused on the vendor's core CRM (customer relationship management) application, which has just received a significant new upgrade.

CRM In Depth

Enterprise apps in 2014: What's in store

If recent history is any indication, 2014 will be a busy year for the enterprise applications industry as vendors jockey for position and customers ponder moves from legacy ERP and CRM implementations to cloud-based services. Here's a look at what some of the sector's main players are likely to do as the year unfolds.

DreamForce 2013: How to Get the Most From a Massive Conference

What can you say about a user conference that weighs in at 120,000 attendees and has a total budget rivaling a small city? Choose your technical sessions wisely and approach 'lessons learned' discussions with caution.

What to Do When Your CRM Project Fails

There are at least a dozen oft-quoted industry analyst reports that estimate the failure rate of CRM projects. The analysts' methodologies and standards vary, so the resulting failure numbers are all over the place -- between 18 percent and 69 percent.

After getting star billing, Oracle's Fusion Applications take a supporting role

Last week's OpenWorld conference made on thing clear: Oracle remains committed to its next-generation Fusion Applications but massive growth in the product line is probably not around the corner.

Big Data Drives City of Buffalo's Operation Clean Sweep

By layering data from 311 and 911 calls over Census data, unemployment data and other poverty indicators, Buffalo uses data analytics to identify its most challenged neighborhoods and more effectively deploy resources for everything from neighborhood beautification to combatting crime and reducing fire hazards.

Salesforce.com's Benioff lays out future strategies

Salesforce.com's second-quarter earnings conference call featured the usual dose of chest-thumping by CEO Marc Benioff as the company posted US$957 million in revenue and raised its full fiscal year forecast to at least $4 billion.

How Progressive uses telematics and analytics to price car insurance

Progressive's Snapshot device monitors customer driving habits, lets insurer fine-tune policy pricing.

Oracle and Salesforce.com's love-fest: The ripple effects

Oracle's string of high-profile cloud-computing partnership announcements with Microsoft, Salesforce.com and NetSuite dominated tech news headlines this week.

Salesforce.com aims for next $1 billion business with ExactTarget buy

Salesforce.com's pending US$2.5 billion purchase of marketing software vendor ExactTarget will help it develop a new $1 billion annual revenue stream and set the company on a clear strategic course for the foreseeable future, according to Salesforce.com CEO Marc Benioff.

17 Tips for Achieving Social CRM Success

Social media and customer relationship management (CRM) experts share their tips for how organizations can leverage social media to improve customer engagement.