Skip the navigation

Retailers Drag Feet on RFID Initiatives

Wal-Mart CIO details progress, calls for wider adoption; other execs say it isn't a priority yet

By Carol Sliwa
January 24, 2005 12:00 PM ET

Computerworld - NEW YORK -- "Test it. Don't wait. Don't be last," Wal-Mart Stores Inc. CIO Linda Dillman urged industry colleagues last week after giving them a progress report on her company's use of RFID technology. But while Wal-Mart's embrace may be driving its suppliers to adopt RFID, fellow retailers have been slow to pick up the torch.


And Dillman's exhortation, as well as similar ones by other early adopters, left many attendees at the National Retail Federation's annual convention and expo unconvinced of the need to move more quickly. Fifteen retail executives interviewed at the conference said they have yet to pilot radio frequency identification technology, and they have no plans to make RFID a priority this year.


"It's not on the front burner right now," said Kip Tindell, CEO at The Container Store, a chain based in Copell, Texas. "It's too easy to learn exactly what to do and what not to do by watching Wal-Mart take the first step. That's normally not the way we do things, but with this, it's pretty convenient to take that approach."


Mike Jones, CIO at Richmond, Va.-based Circuit City Stores Inc., said he has "no problem following" and isn't concerned that rival Best Buy Co. has launched an RFID initiative. Jones said that the cost of RFID technology is still too high and that the read rates of the tags are too low for his company to take the plunge.


"I'm more interested in consumer-facing opportunities rather than in the supply chain, where the opportunity is not as visible to our customers," Jones said. He cited new point-of-sale, merchandising, marketing and CRM systems as higher priorities than RFID technology, although he said that Circuit City will likely test it later this year.












Wal-Mart Stores Inc. CIO Linda Dillman
Wal-Mart Stores Inc. CIO Linda Dillman

"None of us have millions and millions of dollars to invest in technology that's going to pay off down the road," said Paul Charron, CEO at Liz Claiborne Inc. in New York. "I'm going to get lots of credit for being strategically relevant, but unless that strategic relevance translates into earnings per share in a reasonable period of time, nobody cares."


Charron predicted that Liz Claiborne will use RFID technology in three to five years, once the hardware and the applications are refined and the costs come down. He said it's a "beautiful concept" to be able to pinpoint the location of all of the items in a company's inventory "simply by looking in a computer." But, Charron added, "who wants to be a beta site for this?"



Additional Resources
Forrester Consulting - Optimizing Users and Applications in a Mobile World
WHITE PAPER
Solving application issues over the WAN requires careful consideration. Based on their independent research, Forrester Consulting offers recommendations on how to tackle application performance issues, insufficient bandwidth and the inability to quickly restore users in a disaster.

Read now.

Security KnowledgeVault
WHITE PAPER
Security is not an option. This KnowledgeVault Series offers professional advice how to be proactive in the fight against cybercrimes and multi-layered security threats; how to adopt a holistic approach to protecting and managing data; and how to hire a qualified security assessor. Make security your Number 1 priority.

Read now.

Cut Communications Costs Once and for All
WHITE PAPER
New IP-based communications systems are being deployed by small and midsized businesses at a rapid rate. Learn how these organizations are enabling faster responsiveness, creating better customer experiences, speeding office or mobile interactions, and dramatically reducing existing communications costs.

Read now.

Retail White Papers
Overcome Top 7 Admin Challenges of Active Directory
As Active Directory's role in the enterprise has drastically increased, so has the need to secure the data. Gain insight on creating repeatable,...
Insiders Can Ruin Your Company. Take Action.
Did you know that 80 percent of threats to an organization come from the inside? The threat from insiders is often overlooked in...
Top Solutions and Tools to Prevent Devastating Malware
Custom malware frequently goes undetected. According to Forrester Research, the best way to reduce risk of breach is to deploy file integrity monitoring...
Streamline Compliance and Increase ROI
Streamline, simplify, and automate compliance related activities; especially those that impact multiple business units. This white paper from NetIQ, outlines solutions that will...
X-Ray of the PCI Process-4 Proactive Steps
This white paper from Forrester Research Inc., helps break PCI into understandable components. Security and risk professionals will gain knowledge and insight into...
All Retail White Papers
Retail Webcasts
Optimizing Networks for the Cloud
Join guest speaker, Rohit Mehra, IDC Director of Enterprise Communications Infrastructure, to explore current trends, discuss best practices for optimizing Data Center and...
Apps QuickStart Series Part 2: Designing and Deploying SQL Server on VMware vSphere
Download this webcast to learn about the design considerations for virtualizing SQL workloads, performance and scalability information and high-availability options, as well as...
Apps QuickStart Series Part 1: Designing and Deploying Exchange 2010 on VMware vSphere
Download this webcast to learn the virtual hardware design considerations for Exchange 2010, deployment using the building block approach, options for high-availability and...
Customer Spotlight: How IPC The Hospitalist Company Implemented Oracle on VMware
Have you been looking to hear about customer's experiences with the new VMware vCenter Site Recovery Manager product? View this webcast to learn...
Virtualize Business-Critical Applications with Confidence
Virtualizing business-critical applications has become a key focus for organizations as they move along their virtualization journey. With the launch of VMware vSphere®...
All Retail Webcasts
Newsletter Sign-Up

Receive the latest news test, reviews and trends on your favorite technology topics

Choose a newsletter
  1. View all newsletters | Privacy Policy
IT Jobs