Ads by TechWords

See your link here
Receive the latest technology news and information.
IT Management
ROI (Return on Investment)
Computerworld Daily News (First Look and Wrap-Up)
Computerworld Blogs Newsletter
The Weekly Top 10
Cloud Computing
View all newsletters




Privacy Policy
 

The Number Crunchers

CFOs of IT face an uphill course in their efforts to measure and quantify the often intangible benefits of technology.

October 11, 2004 12:00 PM ET

Computerworld - Mike Scardina has been the chief financial officer for IT at Allstate Insurance Co. for nearly 10 years. But it's only in the past few years that the spotlight on his role has intensified. Allstate's annual technology spending has swelled to more than $1 billion a year, and Scardina has come under enormous pressure from senior management to help cost-justify the Northbrook, Ill.-based insurer's technology investments.
"It's not enough to say we're going to spend $150 million on a data center. People will ask, 'Well, yeah, but why $150 million and not $75 million?'" he says.
As IT spending has soared to half of all capital expenditures at many companies, so-called CFOs of IT are being required by top brass to provide greater clarity and transparency around those investments.
"I define my role this way: to determine and explain to senior management what AIG is spending on IT and to provide reasonable assurance that expectations are being met," says Joseph Barkley, CFO at AIG Technology Management Services, the IT services arm of New York-based insurance giant American International Group Inc.
Changing Roles
Indeed, the roles for CFOs of IT have changed. "The scope of my role has expanded well beyond managing and controlling IT budgets since 2002," says Grant Zaichick, head of IS controlling for the Americas at DHL Information Services (Americas) Inc., the Scottsdale, Ariz.-based IT services arm of transportation and logistics provider DHL International Ltd. In addition to overseeing IT accounting and budgeting, Zaichick has recently taken on responsibility for global IT reporting and IT contracts and asset management for the Americas region.
The IT CFO's position "is changing from a custodial/tactical role to more of a strategic role," says Howard Rubin, executive vice president at Stamford, Conn.-based Meta Group Inc. "They're in the nexus of negotiations."

Mike Scardina, CFO of IT at Allstate Insurance
Mike Scardina, CFO of IT at Allstate Insurance
Image Credit: Andy Goodwin
Simply put, being a CFO of IT "is a real tough job," says Bill Johnston, president of Alinean LLC, a consulting firm in Orlando. There are several reasons for this.
For starters, it's still a universal challenge -- even for financial wizards -- to effectively measure and quantify the impact that technology investments are having on profits or operational efficiency. Add to that the dearth of tools available to attempt those measurements. Finally, throw in the complexities of developing a standardized approach to valuing IT investments across multiple business divisions or regions, and it's a wonder that IT controllers can do their jobs at all.
Unaccountable
Measuring the quantifiable impact of


Jump to comments

IT Management

Additional Resources

EFD vs. HDD - What You Need to Know
WHITE PAPER
Enterprise flash drives provide a new Tier 0 storage layer capable of delivering high I/O performance at a very low latency. Proper use of EFDs in an Oracle environment can deliver increased performance compared to fibre channel drives. Read the recommendations for identification of the best DB components for EFDs.
Gartner Research Report: Magic Quadrant for Application Delivery Controllers, 2009
WHITE PAPER
The market for products to improve the delivery of application software over networks remains dynamic and innovative. Vendors focused on solving enterprises' most-pressing application problems have become the top players.
Eight Criteria for Server Load Balancing
WHITE PAPER
Server load balancers are a simple yet highly effective means to scale an application environment while ensuring its availability. Today's solutions should also address application performance and security. Read about the top eight criteria you should consider when choosing a server load balancer and how Citrix NetScaler meets those requirements.

White Papers & Webcasts

Legacy IT Modernization - Practical Reality
Learn to balance budget restrictions and build a foundation to grow on in this new Webinar!

Get More from Your IT Budget
Download this new white paper today!  

Interactive Guide: Getting Started with Data Governance
Download this Interactive Guide today!

ROI of Application Delivery in Virtualized Environments
Learn how load balancing Application Delivery Controllers (ADC) can substantially reduce expenses in traditional and virtualized architectures with a fast ROI.  

An In-Depth Look at ROI
Leap past the obstacles preventing you from reaching your IT objectives.  

The True ROI behind WAN Optimization
Looking for solid data behind the cost-savings story of WAN optimization?  

The Workday User Experience Video
Watch Workday's Creative Director, Scott Lietzke, discuss the business-centered design philosophy at Workday.


IT Jobs