Microsoft issues warning on CRM suite
Customers urged to upgrade to prevent incompatibility issues with Service Pack 2
Computerworld - Microsoft Corp. has issued a warning about incompatibility issues in its customer relationship management suite caused by installing the Windows XP Service Pack 2.
In a Knowledge Base article, Microsoft states that its Business Solutions CRM application Version 1.0 running on the XP platform won't work if Service Pack 2 is installed. Microsoft urged those customers affected to upgrade to CRM and CRM Sales for Outlook 1.2 before installing XP Service Pack 2 on any clients.
Once running CRM Version 1.2, updates are required to the Microsoft CRM Server and Microsoft Sales for Outlook client, along with several manual work-arounds.
The methods of installing the updates and doing the work-arounds are described in detail in the note. The updates for the Microsoft CRM Server and CRM Sales for Outlook Version 1.2 are posted at the Microsoft Download Center.
At the Convergence 2004 application user conference in March, Microsoft users said that while the application had some minor bugs, they found it reasonably stable (see story). At that show, Doug Burgum, the president of Microsoft's Business Solutions Unit, pointed out that Version 1 was a new application, and that Version 1.2 "was not a small update but had a year's worth of development efforts." He also noted that Version 1.2 offered additional "stability and performance" enhancements.
"Enhanced security features in XP SP2 meant some of the default behaviors of Internet Explorer and desktop security zones have changed," a Microsoft spokeswoman wrote in an e-mail. "Microsoft has been advising customers throughout the SP2 development process that some applications, including Microsoft's own, would need updates to work as intended with SP2."
Read more about CRM in Computerworld's CRM Topic Center.
- How to Pick a Unified Communications System That Kicks Your Competition's UCaaS Companies the world over are learning how to connect with customers using superior unified communications and CRM. Is your competition one of them?
- Learn How IBM Transformed Their Sales Team with SugarCRM IBM leveraged Sugar's unique user-focused CRM to transform its global sales organization, successfully deploying a new system for reps that manage millions of...
- Avoid these common pitfalls when choosing a cloud CRM It's Your Data - Own It! View Now>>
- No Longer a Necessary Evil: How Modern CRM Empowers Sales Management Benefits of Individualized CRM. View Now>>
- Keep Servers Up and Running and Attackers in the Dark An SSL/TLS handshake requires at least 10 times more processing power on a server than on the client. SSL renegotiation attacks can readily...
- On Demand: Mastering the Art of Mobile Content Management Mobile device usage in the enterprise has skyrocketed, and it continues to escalate. IT must answer to users who demand access to their... All CRM White Papers | Webcasts