Amazon's expected smartphone already faces skeptics
Hinted 3D features could be used to display Amazon store products for phone users
Computerworld - If Amazon announces a smartphone on Wednesday, as is widely expected, it will face an avalanche of skeptics.
In a smartphone market heavily dominated by Android, iPhone and new sub-$100 unlocked phones, it's clear that an Amazon smartphone wouldn't be focused on grabbing smartphone market share any time soon.
More likely, Amazon wants to offer a quick, mobile way to sell its online goods to its 250 million customers.
A teaser video that Amazon released suggests the new phone will have 3D capabilities, which could be tied to the user's gesture or eye movements. With that ability, Amazon might be able to proffer its online products in all their 3D glory, without the need for a user on the run to click on an image to rotate it and examine it, as already happens when using tablets and desktop computers. This way, Amazon reaches its customers wherever they are -- in their cars or even while they're shopping hurriedly in a mall, a place where Amazon might lose to a competitor.
But that assumes many things about Amazon's 3D concept. "Gesture-based controls with 3D could be really gimmicky, " said Julie Ask, an analyst at market research firm Forrester.
"I'm expecting something completely nutty from Amazon's announcement, even though I don't know what it would be yet. But it has to be nutty to drive adoption," Ask said. "Giving away a phone for free wouldn't be enough to make it a success."
It's possible Amazon will give away its new phone for free or offer free video or music content, but such approaches still won't easily persuade current users of Android phones or the iPhone to switch to a new Amazon phone. That's especially so since users by now have loaded plenty of third-party purchasing apps on their phones giving them the ability to buy from various retailers. Today's phone users might already have loaded Amazon's smartphone purchasing app or its Kindle reader app.
And 3D might not be that compelling. "This wouldn't be the first time we've heard of 3D phones," added Ramon Llamas, an analyst at IDC.
HTC's Evo 3D and the LG Optimus with 3D "didn't last long on the market because there was a serious lack of content around them," Llamas added. "Maybe Amazon has a trick up its sleeve tying 3D to shopping, but that's a lot of ifs and a lot of investment by Amazon to make it work."
Whether the 3D actually works or not, the phone's link to its shopping site is what's central to Amazon.
Amazon's likely smartphone is "more important for Amazon and the war of the ecosystem [of services and products offered via devices] than for the phone industry itself," said Carolina Milanesi, chief of research at Kantar WorldPanel. "It is clear that whatever the phone is, it has to be driving more sales to Amazon and more loyalty to the brand. My main question, despite how good the phone will be, is the price and perceived overall value behind the Amazon ecosystem. Maybe it makes my shopping experience awesome, but what else does it do? How does it stack up to the iPhone and Galaxy S5?"
Further complicating the challenge Amazon faces, both Llamas and Ask noted that buying things with smartphones is far down the list of things people say they do with their phones.
Customers said in various surveys that their top use of a smartphone is voice and written communications in text, email or instant message, followed by consumption of media, including songs and videos, sports scores, stock market reports, weather and maps.
"Transactions and shopping is still a distant third" in the ways smartphones are used, Ask said.
"Shopping is not today a central feature of a smartphone and because this is an Amazon phone, the central core value is going to be shopping," Llamas added. "With that kind of setup, I wonder if the masses will flock to this device."
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