Google promises to patch Chrome OS for 5 years
Extends patch-bug fix-update support to five years after sales launch of each Chromebook notebook
Computerworld - Google has extended its guaranteed support for Chrome OS on vendors' Chromebooks to five years, adding a year of support to nearly every device.
It's like Microsoft's better-known 10-year support life cycle for Windows, only half as long. Under the new plan, Google promises to provide security patches, bug fixes and feature changes to owners of Chromebooks, the usually-inexpensive laptops powered by the browser-based Chrome OS.
Google calls it the Chrome OS End of Life Policy.
The company's earlier policy generally promised to support a specific Chromebook for four years from its sales debut. Last week, Google added the extra year.
"EOL dates may be pushed later than the initial date published, but will never be sooner than listed, which will be at least a minimum of 5 years from launch of the hardware," Google said on its policy page.
Before the change, Dell's Chromebook 11 was to be supported until January 2018; the revised policy guarantees support until January 2019. Dell's Chromebook 11 began shipping in January 2014.
After a device reaches its end of life, Google will not guarantee to automatically deliver software updates to Chrome OS on that system. That's a subtle difference from Microsoft's policy, which states that after a product, say Windows XP, reaches its end of life, no more patches will be provided. Period.
Google's policy is somewhat more flexible, in that the company might still continue pushing updates to obsolete Chromebooks.
The new policy was necessary because Chromebook sales have been strongest to enterprises and educational organizations. Those entities needed some kind of guarantee that their investments would be protected, and that Google would not suddenly pull the support rug out from under them.
The policy applies to all Chromebooks, including those purchased by individual consumers.
First on the retirement list: Google's own Cr-48, a bulky reference design that Google built to show OEMs (original equipment manufacturers) that a Chrome OS, cloud-based personal computer was possible. The Cr-48 will exit support in December 2015, five years after its 2010 launch.
Google's high-end Chromebook Pixel, which sells for $1,299 to $1,449, will reach its declared end of life in April 2018.
One of the few Chromebooks that did not get an extension was the Samsung Series 5 XE500C21; Google stuck with its January 2016 EOL for that device. In a note on its policy page, Google said that that date had been announced previously as the official end of support.
The Chromebook end of support list can be found on Google's website. It will be updated if Google decides to again extend support for select models, and when new devices hit the market.
Gregg Keizer covers Microsoft, security issues, Apple, Web browsers and general technology breaking news for Computerworld. Follow Gregg on Twitter, at @gkeizer, and on Google+, or subscribe to Gregg's RSS feed . His email address is email@example.com.
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