Microsoft disavows workaround for SkyDrive problems on Windows 8.1
The company has now posted troubleshooting steps on its official support discussion forum for affected users
IDG News Service - Microsoft has backtracked on a suggested fix it offered repeatedly on its support forum for over two months for users having problems with SkyDrive on Windows 8.1.
At the end of the post, it also disavows a workaround its officials had been dispensing that involved backing up SkyDrive, deleting its root folder and files and restarting the application. "If you've previously seen the instructions below on other posts, please DO NOT use them as they are no longer valid for SkyDrive on Windows 8.1," the post reads.
Asked for comment, a Microsoft spokeswoman said via email on Tuesday that the company makes "every effort to ensure our support forums are functioning as a source of helpful and reliable support for our customers, which means we periodically update information to stay current. To this end, we updated the instructions for ease of use and clarity."
Microsoft published the note on Dec. 20, two days after IDG News Service first reported that the support site by then had more than 120 active discussion threads about SkyDrive malfunctions following upgrades to Windows 8.1.
Until then, Microsoft hadn't addressed the topic with a permanently "pinned" message on the site, opting instead to dispatch its forum moderators to the individual discussion threads.
Asked at the time for comment, Microsoft said via email that it was "aware of a small number of people discussing these issues on forums" and that it was working with them individually, often by phone, to solve their issues. "Most people using Windows 8.1 and SkyDrive, however, are having a good experience," a spokesman wrote at the time.
Aside from the now-disavowed workaround, forum moderators didn't seem able to pinpoint a cause nor prescribe a solution for the problems people were reporting, including nagging and persistent error messages, slow performance, difficulty uploading files, lost and corrupted folders and documents, and sync troubles, including duplicate files and processes caught in a loop.
A scan of the SkyDrive forum shows that affected users continue to file complaints about SkyDrive on Windows 8.1.
The problems for the affected users began after installing Windows 8.1, the update to Windows 8 that started shipping in mid-October.
The number of discussion threads dealing with the issues and the number of people participating in them seems very high for a problem that Microsoft so far maintains isn't generalized.
However, the fact that Microsoft has now pinned a permanent message about this issue in the support site indicates that the company recognizes it is a matter that deserves more prominent acknowledgement.
- Cloud Computing Drives IT and Business Agility Hybrid Cloud Accelerates Time to Value What is the main focus for IT in your organization - cost or agility? Many IT discussions today focus on cost controls rather...
- Journey to the Hybrid Cloud Cloud adoption continues to expand beyond the base of cutting edge early adopters and is now reaching the "early mainstream" stage.
- A Guide to Hybrid Cloud: An Inside Out Approach to Hybrid Cloud Hybrid cloud allows you to augment your internal data center resources, providing a flexible and cost-effective solution for a variety of use cases....
- Software eGuide In this eGuide, InfoWorld and CIO examine some of the nuts and bolts of cloud and virtualization software, and offer some encouraging predictions...
- PST Archiving: What is it and How is it Done? Learn more about what PST data is, the risks relating to it, and how the new PST Archiving feature in the Simpana 10...
- HP DevOps KnowledgeVault This interactive resource focuses on the evolution taking place in the world of software development, specifically the Agile development framework, and the gap... All Cloud Computing White Papers | Webcasts
Our new weekly Consumerization of IT newsletter covers a wide range of trends including BYOD, smartphones, tablets, MDM, cloud, social and what it all means for IT. Subscribe now and stay up to date!