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With Windows 8.1, Microsoft seeks redemption of bold, flawed OS redesign

The OS update starts shipping on Thursday and addresses several criticisms made at Windows 8

By Juan Carlos Perez
October 17, 2013 07:01 AM ET

IDG News Service - Windows 8.1 is finally here and with it Microsoft's hopes of a second act for its flagship operating system.

Windows 8, launched just under a year ago, was a bold attempt to propel the OS into the tablet market but it fell short of that extremely important goal. Apple's iOS and Google's Android are still the dominant tablet OSes, and Windows remains a minor player.

The main complaints aimed at Windows 8 are well known by now. The removal of the Start button freaked out millions of users. The radically altered Modern interface, with its touch-optimized live tiles, was considered confusing and unsuitable for mice and keyboards. The toggling between the new interface and the more traditional Windows 7-like desktop felt clunky to many. People were peeved they couldn't boot directly to this traditional desktop interface, which lets Windows 8 run legacy applications.

These and other complaints have been addressed in Windows 8.1, which is scheduled to be available Thursday via download from the Windows Store. It will be for sale on Friday in retail outlets as a standalone packaged DVD and in new PCs and tablets.

"Windows 8.1 is a significant improvement, more like what Microsoft would have liked to ship a year ago," said Gartner analyst Michael Silver, who gives Microsoft credit for being a lot more open to feedback this time around.

Beyond the well-publicized changes in Windows 8.1, there are a good number of other improvements aimed at enterprise IT pros, according to IDC analyst Al Gillen.

"CIOs should take a closer look at Windows 8.1 than they did at Windows 8," he said. "Microsoft is clearly responding to the needs of enterprise users."

Windows 8 was focused primarily on consumers, but the updated OS boasts more and better IT controls, security features and device management capabilities, he said.

"This is a first step to make this a very business-oriented product," Gillen said. "Microsoft got the message that it had to do a lot more work to make the OS more appropriate for business customers."

Despite this fact, IDC hasn't changed its recommendation for when enterprises should consider adopting Windows 8.1. Like its predecessor, Windows 8.1 should accompany new tablets, but the upgrade focus for desktops and laptops in most organizations should be on Windows 7, he said.

Gartner shares a similar belief. "Organizations still on XP need to press ahead with Windows 7 for the most part. Windows 7 organizations should consider Windows 8.1 for new PC purchases after they make sure everything works," Silver said via email.

David Johnson, a Forrester Research analyst, predicts that the appeal of the Modern UI will still be lost on conventional keyboard and mouse hardware. "Windows 7 will be the enterprise IT gold standard on everything but tablets and convertibles for the foreseeable future," Johnson said.

The Start button is back in Windows 8.1
The Start button is back in Windows 8.1.
Reprinted with permission from IDG.net. Story copyright 2014 International Data Group. All rights reserved.
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