Obamacare exchanges hit by early technical glitches
High traffic volumes appear to have slowed many sites down
Computerworld - Editor's note: An earlier version of this story incorrectly said that Massachusetts' healthcare exchange site was unavailable this morning. The site has been accessible, though an official noted "a few bugs" today.
Would-be insurance customers from across the U.S. ran into some early problems today accessing the new federally run healthcare exchange at Healthcare.gov, as well as with several state-run exchanges set up under the Affordable Care Act.
As of noon ET, visitors attempting to apply for coverage online or compare available plans in their state were getting a webpage telling them that they would have to wait a while before they could access their state's login page.
"We have a lot of visitors on our site right now and we're working to make your experience here better," the page noted, while thanking visitors for their patience.
Residents from more than 30 states including Maine, Illinois, Indiana, New Jersey and Florida need to use the federal Healthcare.gov site if they want to enroll for coverage through the new healthcare marketplaces that went live today. Their states do not have state-run exchanges like those in several other states, including Massachusetts, New York, Connecticut and Oregon.
Some state-run sites appeared to be having problems as well.
New York's official health plan marketplace, dubbed "New York State of Health," warned visitors about login problems this morning. "Due to overwhelming interest in the NY State of Health -- including 2 million visits in the first 2 hours of the site launch -- the health exchange is currently having log in issues," the site informed visitors. "We encourage users who are unable to log in to come back to the site later when these issues will be resolved."
Meanwhile, the Vermont Health Connect website was unavailable at 1:30 p.m. ET. The same was true with Washington's Healthplanfinder site.
The new insurance marketplaces are important components of the Affordable Care Act. They are designed to let individuals, families and businesses shop around for insurance, compare plans and buy affordable coverage.
The federally run exchange and the state exchanges connect back to a Federal Services Data Hub that allows healthcare marketplaces to quickly verify the eligibility of individuals seeking coverage.
The system connects healthcare insurance exchanges with numerous U.S. government databases at agencies like the Social Security Administration, the Internal Revenue Service, the Department of Homeland Security and the Department of Veterans Affairs. The hub, which has been the focus of security and privacy concerns was declared secure and ready for service by the Centers for Medicare & Medicaid Services (CMS) last month.
Jaikumar Vijayan covers data security and privacy issues, financial services security and e-voting for Computerworld. Follow Jaikumar on Twitter at @jaivijayan or subscribe to Jaikumar's RSS feed . His e-mail address is firstname.lastname@example.org.
Read more about Healthcare IT in Computerworld's Healthcare IT Topic Center.
- 18 Hot IT Certifications for 2014
- CIOs Opting for IT Contractors Over Hiring Full-Time Staff
- 12 Best Free iOS 7 Holiday Shopping Apps
- For CMOs Big Data Can Lead to Big Profits
- Slideshow: 5 ways to lock down your mobile device
- Slideshow: 10 mistakes companies make after a data breach
- How to rob a bank: A social engineering walk through
- Which smartphone is the most secure?
For the love of Jiminy Cricket, how much cybersecurity incompetence are American citizens expected to accept and excuse while also footing the $660 million bill? Online security experts say the “new and improved” Healthcare.gov site may actually be more insecure now than before it was fixed!
- IT Certification Study Tips
- Register for this Computerworld Insider Study Tip guide and gain access to hundreds of premium content articles, cheat sheets, product reviews and more.
- Healthcare Firm Ramps Up for Claims Processing Spikes
- Huge increases in claims processing loads and stringent SLAs for Medicaid patients prompted Molina Healthcare to enhance their IT infrastructure with VCE.
- The Telemedicine Revolution: Patients Can't Wait
- How high bandwidth, low latency ethernet communications is changing the practice of medicine. Comcast Ethernet offers the robust, scalable backbone for telemedicine for...
- Escape Plan: How Integrated IT Portfolio Management Helps Organizations Clear the Chaos
- Meaningful Use, ICD-10 compliance, EMR Implementation--do you feel lost in this ever-growing jungle?
Top Considerations for Moving to a Cloud Delivery Model for ITSM
Find out whether SaaS-based ITSM is right for you
- Software-as-a-service is more than just a cloud-based delivery model-it's a new approach to service that lets companies optimize utilization of in-house IT resources...
- A SaaS-First Approach to Application Portfolio Management
- Download this informative white paper to learn benefits of taking a SaaS-first approach to application portfolio management within ITSM. All Healthcare IT White Papers
- Fighting Fraud Videos: IBM Intelligent Investigation Manager Short videos about IBM Intelligent Investigation Manager (IIM) for Fraud. IIM optimizes the investigation of fraud for customers across many industries in both...
- IBM Intelligent Investigation Manager: Online Product Demo Intelligent Investigation Manager optimizes fraud investigation and analysis and it dynamically coordinates and reports on cases, provides analysis and visualization, and enables more...
- Webinar: IBM IIM for Fraud, Abuse and Waste in Government View this IBM webinar to learn about the challenges and opportunities in fraud reduction, waste, and abuse in government programs and agencies. You...
- Pre-Engineered solutions from VCE Simplify Core Infrastructure Implementation In this video, the CTO of Purdue Pharma, a privately held pharmaceutical company explains how Purdue transformed their data center infrastructure with VCE.
- Integrated Infrastructure: Simplify Operations, Speed Deployments and Reduce Costs George Weiss, Gartner Vice President and Analyst, and Praveen Akkiraju, CEO of VCE, provide practical information regarding the various aspects of Integrated Infrastructures...
- All Healthcare IT Webcasts
Johns Hopkins, OhioHealth, Kaiser Permanente and other top healthcare organizations each won a place on Computerworld's Best Places to Work in IT 2013 list. Honorees say the distinction helps them both recruit and retain top talent.
Want to join this elite group? Nominate your organization for our 2014 list.