How Social CRM Customizes Marketing, Brings New Revenue
CIO - EMI Music seemed as well-positioned as any record company to embrace the digital music age. It launched its first website in 1993, streamed its first complete album over the Internet in 1998, and was the first to release a digital album download in 2001.
In recent years, EMI shifted its marketing focus online as well. But its geographically dispersed and disjointed marketing teams simply took what they had always done--mass marketing of music--and digitized it.
[ Related: Social CRM Offers Big Rewards If You're Persistent ]
To continue reading, register here to become an Insider
It's FREE to join
Already an Insider? Sign in
- The 20 Best iPhone/iPad Games of 2013 So Far
- 9 Steps to Build Your Personal Brand (and Your Career)
- 7 Consumer Technologies Coming to an Enterprise Near You
- 11 Signs Your IT Project is Doomed
- A walking tour: 33 questions to ask about your company's security
- 15 social media scams
- The 7 elements of a successful security awareness program
- IT Certification Study Tips
- Register for this Computerworld Insider Study Tip guide and gain access to hundreds of premium content articles, cheat sheets, product reviews and more.
- Next-Generation Customer Experience Management This Aberdeen Analyst Insight provides an overview of the top factors driving 2013 customer experience management (CEM / CXM) programs.
- Gaining and Executing a Smarter Understanding of Customers This article discusses the urgent need for firms to successfully engage with customers, including handling issues such as social media and mobility, and...
- Cognos Express: A Step-by-Step Approach to Successful Business Intelligence Organizations that have the most success with BI typically approach it incrementally. Discover a step-by-step strategy for success in this newsletter featuring research...
- The Top 10 Secrets to Using Data Mining to Succeed at CRM: Discover Proven Strategies and Best Practices This white paper address how data mining is used to get more value from CRM systems -- particularly focused on application of predictive...
- Oracle on IBM: Lower TCO, Higher Customer Satisfaction This webinar provides real world insight into converged systems taken from Oracle production environments. Join us to learn which offerings have the Lowest...
- Becoming An Analytics Driven Organization Join us on Tuesday, June 18, 2013, 11:00 AM EDT and learn how your agency can create an analytics culture that will enable... All CRM White Papers | Webcasts