Who's 'Scroogled' now? Hotmail, Outlook.com out for 15 hours
Embarrassing outage for Microsoft, which has tried to lure Gmail customers with attack ads
Computerworld - Microsoft today said it restored full service to Hotmail and Outlook.com around 6 a.m. PT, about 15 hours after the online mail sites went partially dark.
The problems, which surfaced Tuesday afternoon, affected not only Hotmail and Outlook.com -- the latter a rebranded, revamped version of the former -- but also Microsoft's cloud-based SkyDrive storage service.
SkyDrive was back up and running later Tuesday, but Hotmail and Outlook.com continued to block many customers from accessing their accounts through the night.
"Fixing the problem is taking longer than we hoped," Microsoft reported several times in the early hours of Wednesday on its service status page. "We apologize for the lengthy interruption in service."
Hotmail and Outlook.com were offline for some users until 5:43 a.m. PT -- just over 15 hours after the outage's start -- when Microsoft gave the all clear.
"Hotmail and Outlook.com experienced an outage that affected customers' access to their email," Microsoft said in a statement. "Fortunately, the issue has been resolved and service is now restored to normal. We sincerely apologize for any inconvenience this caused our customers."
The outage was an embarrassment for Microsoft, which moved Outlook.com out of beta just three weeks ago, and has been touting the service in a new "Scroogled" campaign of attack ads aimed at denting Google Gmail's reputation.
Some Office 365 users also reported that their Office-by-subscription service had been disrupted.
Microsoft did not immediately reply to questions about whether Office 365 had been impacted along with Hotmail, Outlook.com and SkyDrive. Some Office 365 plans rely on SkyDrive for document storage.
Along with the outage, Microsoft also conducted maintenance on its Calendar yesterday for about nine hours, then repeated that today. "Hotmail is performing maintenance on the Calendar until 6 p.m. PDT," the company's status page stated, adding that viewing and editing could be slow, that error messages may appear, and that synchronizing the calendar might be delayed.
The Hotmail, Outlook.com and SkyDrive services have logged numerous interruptions so far this year, including March 5; Feb. 1 and Feb. 7; and Jan. 1, Jan. 3-4, Jan. 7, Jan. 8, Jan. 13 and Jan. 31.
Gregg Keizer covers Microsoft, security issues, Apple, Web browsers and general technology breaking news for Computerworld. Follow Gregg on Twitter at @gkeizer, on Google+ or subscribe to Gregg's RSS feed . His email address is firstname.lastname@example.org.
Read more about Web Apps in Computerworld's Web Apps Topic Center.
- 15 Non-Certified IT Skills Growing in Demand
- How 19 Tech Titans Target Healthcare
- Twitter Suffering From Growing Pains (and Facebook Comparisons)
- Agile Comes to Data Integration
- Slideshow: 7 security mistakes people make with their mobile device
- iOS vs. Android: Which is more secure?
- 11 sure signs you've been hacked
- Face Time Anytime Real-time communications facilitates team collaboration from nearly anywhere in the world. With facts and figures you can use to justify an investment
- Riverbed Stingray Application Firewall: Securing Cloud Applications with a Distributed Web Application Firewall Responsibility over IT security is moving away from the network and IT infrastructure and to the application and software architecture itself. IT organizations...
- Now is the time to implement a video conference solution Video conferencing is getting a lot of buzz lately due to the recent cost decrease, making it tangible for many law firms. It's...
- Video drives engagement Achieving maximum results means building a solid platform and network infrastructure. As digital age unfolds, it's clear that the ability to communicate effectively...
- Meg Whitman presents Unlocking IT with Big Data During this Web Event you will hear Meg Whitman, President and CEO, HP discuss HAVEn - the #1 Big Data platform, as well...
- The New Way to Work Knowledge Vault This Knowledge Vault focuses on how, in today's increasingly virtual world, it's more important than ever to engage deeply with employees, suppliers, partners,... All Web Apps White Papers | Webcasts