Microsoft to support Surface Pro tablet until 2017
Hardware gets 4+ years of support, but the Windows 8 Pro OS gets 10
Computerworld - Microsoft will support its Surface Pro tablet until July 2017, or almost four-and-a-half years after its launch last weekend, the company's website confirmed.
Like its predecessor the Surface RT, the Windows 8-powered Surface Pro sports a support lifecycle that's less than half the usual 10 years Microsoft allots its software products.
Microsoft will support the Surface Pro only in a "Mainstream" support phase, the company said on its lifecycle website.
Last year, Microsoft announced a similar support schedule for the Surface RT. That device, which launched in late Oct. 2012, will be supported until April 2017, or nearly four-and-a-half years.
Microsoft typically supports consumer-grade software only during a five-year mainstream stretch. Business software and operating systems receive another five-year span, called "Extended" support, for a total of 10 years.
During the four years of support for the Surface Pro, Microsoft will offer hardware repair -- free during the warranty period, for-a-fee after that -- as well as make available parts and replacement units. Telephone-based support will also be offered only during the four-year period.
But the Surface Pro's operating system -- Windows 8 Pro -- will continue to be supported long after the hardware is retired.
"For the Surface device, the software embedded in it is subject to the Microsoft software lifecycle support policy, as is any software that is installed or downloaded on that Surface device," Microsoft stated in an FAQ.
Microsoft will support Windows 8 Pro for 10 years total, with the decade broken into five years of mainstream support and five of extended support. Non-security bug fixes and feature updates will be available during the former, while vulnerability patches will be offered in both.
Windows 8 Pro's mainstream support ends in Jan. 2018, while extended runs until Jan. 2023.
The company has yet to spell out the length of support for Windows RT, the limited version of Windows that powers the Surface RT tablet. As of Tuesday, an FAQ on its website continued to state, "Additional information regarding the Windows RT lifecycle policy will be communicated as available."
The shorter-than-usual support for the Surface Pro hardware is not groundbreaking: Apple also supports its tablets for short stretches.
For example, Apple last issued an iOS update for the first-generation iPad on May 7, 2012, just two years and one month after the tablet's April 3, 2010 on-sale date.
iOS 6, which Apple launched last September, does not run on the 2010 iPad. Assuming Apple maintains that unwritten practice, it will drop the iPad 2 from support before the middle of this year.
- Best-guess $349 price for smaller Surface RT pits Microsoft against Apple for high-end Mini market
- Microsoft and its OEMs stick to an outdated tablet strategy
- Office on Surface Pro suggests a shift in Microsoft's sales strategy
- Gates sticks to company line on tablets, knocks iPad
- Microsoft to drive Windows tablet strategy with smaller devices, OS rebates
- Microsoft signals push to smaller, lower-priced Windows tablets
- Microsoft to expand Surface Pro sales to China next week
- Microsoft collects 13 design patents for Surface, keyboard covers
- Surface Pro again out of stock; Microsoft underestimated demand, argues analyst
- Surface Pro flops in repairability test, says iFixit
- 10 Hot Big Data Startups to Watch
- 11 Unique Uses for Google Glass, Demonstrated by Celebs
- How to Export Your Google Reader Account
- How to Better Engage Millennials (and Why They Aren't Really so Different)
- Telltale signs of ATM skimming
- 20 security and privacy apps for Androids and iPhones
- Big screen con artists: 7 great movies about social engineering
- IT Certification Study Tips
- Register for this Computerworld Insider Study Tip guide and gain access to hundreds of premium content articles, cheat sheets, product reviews and more.
- Four Little-Known Ways WAN Optimization Can Benefit Your Organization You know that WAN optimization has evolved into a complete system that optimizes traffic across a broad range of most popular applications while...
- How WAN Optimization Can Drive Top-Line Revenue A convergence of trends is creating a perfect storm for IT professionals tasked with providing secure, reliable access to applications and other critical...
- Application Integration in the 21st Century World of Mobile, Social, Cloud and Big Data This paper will discuss the new IT landscape as it relates to the new integration, and the need for a new comprehensive integration...
- The Promises and Pitfalls of BYOD Bring-Your-Own-Device: It's a growing trend that offers many benefits for employees and companies - and potential headaches for IT. Having the right security...
- Live Webcast
Bring Mobile Innovation to your Enterprise. - With the mobility revolution well underway, CIO's and Line of Business owners are faced with the struggle to develop a winning mobile strategy.
- Bring Mobile Innovation to your Enterprise. With the mobility revolution well underway, CIO's and Line of Business owners are faced with the struggle to develop a winning mobile strategy.
- The Mobile Enterprise Today's mobile enterprise requires important data anywhere, anytime. And with mobile enterprise applications, IT needs to offer simple, easy-to-use apps that employees will... All Mobile/Wireless White Papers | Webcasts
