Salesforce.com 'aggressively investigating' database error
Salesforce.com has long used Oracle under the hood, but is also embracing other database technologies
IDG News Service - Salesforce.com is "aggressively investigating" a database software error that led to temporary performance problems in part of its infrastructure.
The performance degradation cropped up early Wednesday in Salesforce.com's NA12 zone and resolved shortly thereafter, according to a notice on the vendor's public system monitoring website.
Technicians determined that "the issue was isolated to a database software error, which caused a portion [of] the NA12 database tier to stop servicing requests," according to the site. "The affected portion of the database tier was temporarily removed from service and normal performance was restored."
Now, Salesforce.com's teams are "aggressively investigating the database software errors with the vendor," the notice adds. While the vendor wasn't named, Salesforce.com has long used Oracle's database as a core part of its infrastructure. Salesforce.com couldn't immediately be reached for comment on Wednesday.
Salesforce.com's system also experienced some database-related performance issues on Tuesday, according to other notices on the Trust site.
One problem concerned "an index creation process which caused resource contention on the NA4 database tier," the site states. Another problem that affected the NA9 database tier cropped up due to "an unexpected fault with our database code," Salesforce.com said.
Both issues were resolved quickly, according to the monitoring site.
There has been speculation Salesforce.com is interested in migrating away from Oracle, either in whole or in part.
The company has certainly made moves that suggest as much. For one thing, it has started contributing to the Apache HBase project. In addition, last year Salesforce.com announced it would hire around 50 people to work on a "huge PostgreSQL project." Salesforce.com's acquisition of Heroku also gave it Postgres-based database technology.
"The time isn't that far out when NoSQL and NewSQL systems will match or surpass Oracle's practical reliability for scale-out applications," said analyst Curt Monash of Monash Research. "They may already beat Oracle on planned downtime. Superiority in unplanned downtime is on its way as well. But for now, Oracle's much greater maturity somewhat outweighs the newer products' simpler architectures."
"Anyhow, it's been obvious for several years that Salesforce.com wants to move away from Oracle, plans to move away from Oracle, and is indeed moving away from Oracle," Monash added. "But it doesn't seem to be in a great hurry to finish the job."
Chris Kanaracus covers enterprise software and general technology breaking news for The IDG News Service. Chris' email address is Chris_Kanaracus@idg.com
- 15 Non-Certified IT Skills Growing in Demand
- How 19 Tech Titans Target Healthcare
- Twitter Suffering From Growing Pains (and Facebook Comparisons)
- Agile Comes to Data Integration
- Slideshow: 7 security mistakes people make with their mobile device
- iOS vs. Android: Which is more secure?
- 11 sure signs you've been hacked
- The Critical Role of Support in Your Enterprise Mobility Management Strategy Most business leaders underestimate the importance of tech support when they choose an EMM solution. Here's what to put on your checklist.
- Separating Work and Personal at the Platform Level: How BlackBerry Balance Works BlackBerry® Balance™ separates work from personal on the same mobile device, right at a platform level. Find out how it can work for...
- Protection for Every Enterprise: How BlackBerry Security Works Get an IT-level review of BlackBerry® Security, addressing data leakage protection, certified encryption, containerization and much more.
- Future Focus: What's Coming in Enterprise Mobility Management (EMM) Find out why Enterprise Mobility Management (EMM) solutions that are truly future-ready must be designed to enable Machine-to-Machine (M2M) capabilities and much more.
- Live Webcast On-demand webinar: "Mobility Mayhem: Balancing BYOD with Enterprise Security" Check out this on-demand webinar to hear Sophos senior security expert John Shier deep dive into how BYOD impacts your enterprise security strategy...
- Live Webcast Unmasking the Differences between Consumer and Enterprise File Sync & Share The consumerization of IT combined with the rapid pace of the modern mobile workplace is forcing enterprise IT teams to evaluate file sync...
- Live Webcast Workforce Mobilization for Improved Productivity A mobility research director from Aberdeen discusses reasons for extending legacy applications to mobile devices, and an integration strategist from Attachmate shows how...
- Getting Ready for BlackBerry Enterprise Service 10.2 Find out how BlackBerry® Enterprise Service 10 helps organizations address the full spectrum of EMM challenges, while balancing the needs of both the...
- Containerization Options: How to Choose the Best DLP Solution for Your Organization This webcast outlines a framework for making the right choice when it comes to containerization approaches, along with the pros and cons of... All Mobile/Wireless White Papers | Webcasts