IDG News Service - Shifting ANZ Banking Group from an Australian and New Zealand centric bank to a super-regional Asia Pacific financial services entity while implementing new technology is Anne Weatherston's top priority for the next five years.
She spoke to CIO Australia during Gartner's annual Symposium/ITxpo about the bank's technology roadmap, securing customer data and why she prefers to use a BlackBerry at work.
What does your role at ANZ Banking Group involve?
It involves the provision of all technology services across ANZ which includes production, development and end user services. As CIO, I also have responsibility to define and implement the technology roadmap for ANZ's future bank.
At an operational level, my role involves the management of 6500 APAC staff. We have the goal of becoming a recognised professional services technology capability for ANZ that is world class.
What are some of the challenges you face in the role of CIO?
For me, the single biggest challenge as CIO is engaging with the business. In a bank, they get that technology is very important but they don't get the complexity of technology. Finding ways to influence the business to trust you and come with you on the journey is a challenge.
Finding the right people can also be a challenge because I think, at the heart, technology is a people business, so taking technologists who have been good at doing one thing and converting them into a professional is a major challenge.
Finding and assessing the right technologies for building the bank in the future is another challenge. Once you make those technology choices, is it going to be a lasting technology and are you backing the right horse? That's often a difficult thing to do and it's not a decision you make lightly.
What are some of the technology projects you have been working on?
With the Toward 2017 strategy, I'm doing two transformations. I'm transforming technology as a capability within ANZ and transforming the technology for the bank. Where my time gets split is on those two areas and day-to-day operational issues.
In the early days, some of that transformation was simply putting out the fires. When I walked in the door [of ANZ] we were having lots of incidents. I knew that my survival and credibility to get to the strategic place depended on putting out those fires.
We have now got to the point where service incidents are now running at 99.7 per cent availability across our major services which is equivalent to about an hour's down time a year.
Transforming technology is a function because if we want to execute on the enterprise capability, we as technologists need to be able to step up to that.
The CISO of the bank also reports to me, so information security and IT security are a huge part of the agenda as well. Rolling out the security framework for the bank has been a major program for the past three years. We've got another year to go [with the security framework] and by the end we should be on par with most world-class global banks.
I also had to rebuild my management team. When I joined ANZ, most of the roles were vacant and a lot of the guys who were there were good but they had Australia-centric technology capability. I had to go out and recruit a new international team and bring in key technologists. For example, ANZ had got rid of all of its network capability so we had to bring in new heads of network.
In terms of costs, we have implemented a new unit cost structure so we can now provide on a monthly basis, starting this financial year, an invoice to each business unit which shows the services we provide. The beauty of the invoice is not just to say `this is how much we cost' but we can evidence the benefit of the IT department running the central processing unit [CPU] for this much money.
What are the three biggest issues facing CIOs today?
The issue facing CIOs at this point in time is demonstrating value. I don't just mean financial value; we do need to demonstrate that we are cost efficient. As a CIO, we should also demonstrate that the technology is adding value to the banking proposition.
We technologists need to work closely with our business colleagues to educate them how technology is transforming the customer expectation because not all bankers have understood that. I was presenting to the board recently and they were saying that they had heard about Internet threats for a long time but it hasn't really happened.
I can guarantee that the next generation of 12 year olds are simply not going to do banking in the way that the ANZ board does. Twelve-year-olds brains are wired for a collaborative experience.
CIOs also need to have an eye for risk and control because with ANZ, we have 32 regulators and there is an increasing threat from cyber crime. The data sitting in our systems is now the new bank safe.
What is your favourite gadget?
I'm a bit of nerd and I still like my BlackBerry because for work purposes the BlackBerry has a good, robust battery and it's fit for purpose.
Hamish Barwick travelled to Gartner Symposium on the Gold Coast as a guest of Good Technology
- 18 Hot IT Certifications for 2014
- CIOs Opting for IT Contractors Over Hiring Full-Time Staff
- 12 Best Free iOS 7 Holiday Shopping Apps
- For CMOs Big Data Can Lead to Big Profits
- Slideshow: 5 ways to lock down your mobile device
- Slideshow: 10 mistakes companies make after a data breach
- How to rob a bank: A social engineering walk through
- Which smartphone is the most secure?
China says to Chiang Kai-shek all Bitcoins at the door.
China marches long and hard over internal financial institutions, proclaiming that Bitcoins "should not and cannot be used as a currency". The news sent Bitcoin exchanges into a dive like cormorants in the deep China Sea. But all is not lost -- or is it? Bitcoins have been bubbling back to the surface, or has China's stance drained all enthusiasm? In IT Blogwatch, fearless leaders and bloggers quote pearls of wisdom from the little red book of Bitcoin. Not to mention: Financial advice from Whiz and Ice...
- IT Certification Study Tips
- Register for this Computerworld Insider Study Tip guide and gain access to hundreds of premium content articles, cheat sheets, product reviews and more.
- Make or Break: New Auto Products Must Go To Market On Time
- This Webcast quantifies the value of time to market for the auto industry and highlights how Primavera Enterprise Portfolio Management can help organizations.
- Stock Shock: The effect of project and portfolio management on share price
- In this independent report, you'll see the intrinsic connection between long-term capital investment and short term market performance -- and how this can...
- Hedge Your Bets
- This report explains how visibility and increased governance is key to reducing risk.
- In the Firing Line
- CEOs Are Increasingly Being Held Accountable; How susceptible is the CEO's reputation to poor performance across the project portfolio?
- The CISO's Guide To Virtualization Security
- This guide describes the security challenges within virtualized environments and shows how to apply the concepts of Forrester's Zero Trust Model of information... All Financial IT White Papers
- Live Webcast Research Report: The Big Data Opportunity for HR and Finance If CEOs, CFOs, CIOs, and CHROs want to drive their businesses forward, they will need to quickly recognize the enormous value of big...
- Live Webcast The Freedom to Run Your Business Your Way Vendors are challenged to create flexible systems that customers can tailor to particular business strategies and industry needs. But the flexibility should not...
- Live Webcast The Business Value of Human Capital Management for Finance View now >>
- HR and Finance Were made for Each Other View now >>
- The Value of Human Capital for Finance Professionals View now >>
- The Business Value of Human Capital Management for Finance View now >>
- The Freedom to Run Your Business Your Way Vendors are challenged to create flexible systems that customers can tailor to particular business strategies and industry needs. But the flexibility should not...
- Research Report: The Big Data Opportunity for HR and Finance If CEOs, CFOs, CIOs, and CHROs want to drive their businesses forward, they will need to quickly recognize the enormous value of big...
- All Financial IT Webcasts
Computerworld's Best Places to Work in IT 2013 list featured Quicken Loans, Securian, Vanguard and other top finance organizations. Honorees say the distinction helps them recruit top talent and boost staff morale.
Want to join this elite group? Nominate your organization for our 2014 list.