HP launches cloud service for the IT help desk
HP Service Anywhere offers IT service management capabilities as a service
IDG News Service - Hewlett-Packard has launched a hosted offering called HP Service Anywhere, providing IT service management (ITSM) software over the Internet.
"We believe that SaaS as a delivery model and as a business model makes sense for many of our customers," said Lee Nackman, who is HP's vice president and general manager for the company's service and portfolio management software.
Like on-premise ITSM software, HP Service Anywhere provides a work area for help desk personnel to document and resolve IT problems within an enterprise. Typically, service desk personnel use ITSM software to document and help troubleshoot problems that occur in IT systems.
Unlike using on-premise ITSM software, however, customers will not have to worry about upgrading the software, nor applying patches. Scaling the software to handle additional users should be eased through the cloud approach as well.
This offering is a version of HP's IT Services Management ITSM software that has been redesigned for cloud usage.
The service doesn't have all the features of HP's IT Services Management software. Capabilities in change impact analysis or request management aren't available now on the cloud version, though HP will add these capabilities in time. The cloud version, however, will also feature a number of features not available in the on-premises software package. The service features a new Web user interface, and an easier way of customizing the service to individual use cases. The company claims that all configuration can be done through the user interface and users won't have to write their own scripts to execute some desired capability.
The service also has a number of social media features, including Internet chat with multiple users and a directory listing of expertise. It uses the taxonomy from the Information Technology Infrastructure Library (ITIL) to describe IT systems and problems, which will be essential for organizations standardizing on ITIL. The service can also draw on HP Universal Configuration Management Database (UCMDB) software, which can hold configuration information about IT assets.
The service can be connected to other IT management software through a Web services interfaces, email or HP's set of connectors for its IT Services Management software. It can also use data from an organization's LDAP (Lightweight Directory Access Protocol) directory for user names, permissions and other personnel information.
HP is marketing this service to organizations that have 25 to 500 user desk users. Pricing for HP Service Anywhere starts at $89 per user per month.
- Best iPhone, iPad Business Apps for 2014
- 14 Tech Conventions You Should Attend in 2014
- 10 Desktop Apps to Power Your Windows PC
- How to Add New Job Skills Without Going Back to School
- Slideshow: 7 security mistakes people make with their mobile device
- iOS vs. Android: Which is more secure?
- 11 sure signs you've been hacked
- Review: Box beats Dropbox - and all the rest - for business Box trumps Dropbox, Engyte, Citrix ShareFile, EMC Syncplicity, and OwnCloud with rich mix of file sync, file sharing, user management, deep reporting and...
- 3 Steps to Content Sharing and Collaboration ft. Forrester Research Consumer sync and share tools help people access and send personal files, but smart IT leaders know that businesses require more than just...
- Empowering Your Mobile Workers A modern mobile IT strategy is no longer an option, it is an absolute necessity. Here's how some of the nation's most progressive...
- Info-Tech Research Group Vendor Landscape: Cloud File Sharing Box recommends this report for any growing business or company considering an investment in enterprise content collaboration and cloud file sharing.
- Live Webcast Best Practices for the Hyperconverged Enterprise Network To the Age of Constant Connectivity and Information overload
- Live Webcast On-demand webinar: "Mobility Mayhem: Balancing BYOD with Enterprise Security" Check out this on-demand webinar to hear Sophos senior security expert John Shier deep dive into how BYOD impacts your enterprise security strategy...
- Live Webcast Endpoint Backup & Restore: Protect Everyone, Everywhere Arek Sokol from the bleeding-edge IT team at Genentech/Roche explains how he leverages cross-platform enterprise endpoint backup in the public cloud as part...
- Meg Whitman presents Unlocking IT with Big Data During this Web Event you will hear Meg Whitman, President and CEO, HP discuss HAVEn - the #1 Big Data platform, as well...
- Cloud Knowledge Vault Learn how your organization can benefit from the scalability, flexibility, and performance that the cloud offers through the short videos and other resources... All Cloud Computing White Papers | Webcasts