Consumers dismiss Apple Maps uproar, plan to buy iPhone 5 in record numbers
ChangeWave poll points to continued strong sales, says Maps and Lightning issues barely 'bumps in the road'
Computerworld - The brouhaha over Apple replacing Google Maps in iOS 6 with its own mapping and navigation technology has not changed customers' minds about the iPhone 5, according to a ChangeWave Research survey.
ChangeWave, which polled more than 4,200 consumers in the U.S. and Canada, reported last week that only 10% of those with an iOS 6-powered iPhone said they had experienced a problem with Apple Maps, with the largest chunk of those -- 6% -- acknowledging the issue was "not much of a problem."
Nine out of 10 said they had not experienced any problem.
And while others -- analysts and public relations specialists -- had ranked the Apple Maps issue as a PR mess equal to or even greater than the one in 2010 over "Antennagate," consumers did not.
Two years ago, when ChangeWave polled on Antennagate -- the name Apple's former CEO Steve Jobs gave the uproar when iPhone 4 owners reported that signal strength plummeted and calls were interrupted if they touched the newly-redesigned smartphone in certain ways -- 35% of those surveyed then said the antenna issue was a problem.
In a research note, Paul Carton, director of research at ChangeWave, called the Maps snags "of marginal concern" to iPhone 5 and iOS 6 users.
ChangeWave's data backed that up: When consumers who said they were unlikely to buy an iPhone 5 were asked to provide a reason, none cited the Maps issue.
The other at-launch change that rattled users was Apple's switch to the smaller "Lightning" charging and data port on the iPhone 5, which upset customers who would need to buy adapters to connect their new smartphones to older docking and sound systems.
Many more consumers reported having problems with that move than Apple Maps: Of those who said they were likely to buy an iPhone 5, 68% said the Lightning port was a problem, with a whopping 31% asserting it was "somewhat of a problem," another 31% saying it was "not much of a problem," and 6% calling it a "very big problem."
Only 26% said it was "no problem at all."
Even so, Carton said the two issues "hardly rank as bumps in the road."
Overall, consumers were more likely to purchase the iPhone 5, said Carton, than last year's iPhone 4S at the same time in its release trajectory.
Almost one in five polled -- 19% -- said they were "very likely" to buy an iPhone 5 for themselves or for another person in the next 90 days, while 13% said they were "somewhat likely" to do so, for a combined plan-to-purchase of 32%.
That was significantly higher than the 21.5% who answered the same way in 2011 when asked about the iPhone 4S. The "very likely" difference was even greater: 19% for the iPhone 5 compared to 10% for the iPhone 4S, or nearly double.
The iPhone 5 continues to be in short supply, with shipping delays in the U.S. still at the three-to-four-week range, according to Apple's e-store. That range hasn't budged since shortly after Apple started selling the iPhone 5 on Sept. 21.
While some contend that the problem is greater-than-expected demand and others argue that Apple's production has not kept pace, the iPhone 5's current shipping delay is at least double that of the iPhone 4S at the same point in its timeline.
About three weeks after the iPhone 4S's debut, Apple was telling customers at its online store that orders would ship in one to two weeks.
Gregg Keizer covers Microsoft, security issues, Apple, Web browsers and general technology breaking news for Computerworld. Follow Gregg on Twitter at @gkeizer, on Google+ or subscribe to Gregg's RSS feed . His email address is firstname.lastname@example.org.
- Apple will 'set the world on fire' with iPhone 6 sales
- The other Apple economy: $2B in devices on eBay
- Apple sends users scrambling for OS X Yosemite
- Apple grows Mac sales by 18% on the back of the MacBook Air
- What to listen for during Apple's earnings call today
- Timeline: How Apple's iOS gained enterprise cred
- Apple and IBM: A winning combo for IT
- IBM and Apple ties go way back
- Apple quickly counters China claim of iPhone spying
- China calls the iPhone and iOS 7 threats to national security
Read more about iOS in Computerworld's iOS Topic Center.
- Gartner MarketScope for Group Video Systems The Gartner "MarketScope for Group Video Systems" evaluates 7 group video system vendors based on 6 customer-focused criteria such as customer experience, market...
- The Role of the User Experience in Video Conferencing While video conferencing can offer significant benefits to companies and their employees, all video conferencing solutions are not alike. To ensure successful deployment...
- Video is the New Document: Four Things You Can't Miss Download this research summary to find out the 4 reasons why video is quickly replacing print media and see how this can fit...
- How Four Citrix Customers Solved the Enterprise Mobility Challenge Managing mobile devices, data and all types of apps-Windows, datacenter, web and native mobile- through a single solution.
- Keep Servers Up and Running and Attackers in the Dark An SSL/TLS handshake requires at least 10 times more processing power on a server than on the client. SSL renegotiation attacks can readily...
- On Demand: Mastering the Art of Mobile Content Management Mobile device usage in the enterprise has skyrocketed, and it continues to escalate. IT must answer to users who demand access to their... All iOS White Papers | Webcasts
Our new weekly Consumerization of IT newsletter covers a wide range of trends including BYOD, smartphones, tablets, MDM, cloud, social and what it all means for IT. Subscribe now and stay up to date!