American Airlines flight attendants to use Galaxy Note devices
Computerworld - American Airlines said it plans to purchase about 17,000 first-generation Samsung Galaxy Note devices for use by cabin crew members during flights.
Flight attendants will use the combination smartphone/tablet to record passengers' meal and beverage preferences, and to access information such as customer names, seat numbers and special assistance needs. The airline will begin deploying the devices later this year and expects to continue the rollout through mid-2013.
American decided to use Galaxy Notes after completing a pilot program in which 40 flight attendants tested several devices and gave feedback about their preferences.
According to the airline, the testers liked the Note's thin design, its security features and its HD display. They also liked the fact that they could hold the device in one hand and easily slip it into a pocket.
American Airlines CIO Maya Leibman said the Note rollout is part of a corporate program that includes pioneering new technologies "to build a new American and return to industry leadership."
As part of this initiative, the airline will also expand the use of tablets in the cockpit during all phases of flights; American is the first commercial airline to receive FAA approval to do that.
Eventually, American hopes that crew members will be able to use tablets to give passengers timely information about connecting gates, flight delays and weather issues.
This version of this story was originally published in Computerworld's print edition. It was adapted from an article that appeared earlier on Computerworld.com.
Read more about Mobile/Wireless in Computerworld's Mobile/Wireless Topic Center.
- Leverage the Power of APIs to Turbocharge Your Mobile Strategy: 7 Steps to a Successful API Program In this guide, Intel® Services-which offers industry-leading API management solutions for over 150 top enterprises, including Best Buy, Netflix, Expedia, ESPN, and The...
- Mission Critical Cloud Powers Freesat Website, Mobile App When subscription-free satellite TV service Freesat needed a scalable, cost-effective infrastructure it found the disaster recovery and security features it needed with Peer...
- Bring Your Own Device: From Security to Success Download this e-Book to learn best practices for executing a BYOD policy.
- Securing Mobile App Data - Comparing Containers and App Wrappers Analysts agree that Mobile Device Management (MDM) is not enough when it comes to securing app data. Although it remains a critical component...
- API Management: The Key to Improving the Consumer Travel Experience Join PhoCusWright's Senior Technology Analyst, Norm Rose, as he shares his insights on how travel suppliers and intermediaries can improve industry data flow...
- Don't Believe the Hype: Not All Containers are Created Equal Hear executives discuss the 3 C's of Secure Mobility-content, credentials, and configurations-and learn the inherent security risks to your organization of using MDM... All Mobile/Wireless White Papers | Webcasts