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Microsoft ignored tip that it botched browser choice in Windows 7 SP1

May have avoided wrath of EU antitrust regulators if it had paid more attention to a user's question last year on its own support site

July 18, 2012 06:40 AM ET

Computerworld - Microsoft could have escaped the wrath of European Union antitrust regulators and the risk of potential fines in the billions if it had paid attention to an exchange on its own support site more than a year ago.

The back-and-forth between a user and a company support engineer on the Microsoft Answers website occurred in March 2011, just weeks after Microsoft shipped Windows 7 Service Pack 1 (SP1).

That upgrade and its release date -- late February 2011 -- are the crux of the new investigation by the European Commission.

On Tuesday, the commission accused Microsoft of omitting a screen that gives users easier access to rivals' Web browsers.

The browser choice was the result of a deal the Redmond, Wash., developer struck with EU regulators in 2009 after critics claimed Microsoft's Internet Explorer had an unfair advantage because it was bundled with the Windows operating system.

Joaquin Almunia, the commission official in charge of antitrust enforcement, said Microsoft had broken the three-year-old agreement. "It appears that since the launch of Windows 7 Service Pack 1, the choice screen has not been displayed," Almunia said at a Tuesday press conference.

Almunia vowed to use "the legal instruments with all my capacity to deter and punish" violators like Microsoft.

The commission could charge Microsoft a fine of up to 10% of its revenue during the time that the browser choice screen was not shown to Windows 7 SP1 users. Depending on how the agency calculates that revenue, fines could reach more than $8 billion. It's unlikely that a fine would be that large, however. The largest-ever set by the commission was the $1.3 billion it imposed on Intel in 2009.

Microsoft could have avoided the new investigation and possible sanctions if it had heeded the tip provided by a Windows user identified only as "RichardD."

In a question posted to Microsoft Answers on March 28, 2011, just five weeks after Windows 7 SP1's debut, RichardD asked why he was unable to find the browser choice file on his PC.

"I have installed SP1 and I do not see the options for the browser choice," said RichardD. "I have installed SP1 on an English machine with its region set to France. I have also tried on a French machine, with France as the region. Is KB976002 included in SP1, or is it implemented in a different way?"

Question to MS on browser choice
Windows user "RichardD" reported the missing browser choice screen to Microsoft more than a year ago. The support engineer never answered his final question.


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