Norway's new pension program is more efficient and better serves citizens
Norway's investment in new IT infrastructure delivers better services to citizens today and readies the country for future demands
Computerworld - Like many countries, Norway is facing a growing senior population. As a result, the country is also expecting dramatic increases in the amount of money it will need to spend in order to care for its older citizens. In fact, Norway expects the number of retirees to double by 2050, when that group will account for 40% of its population.
Meanwhile, the Norwegian Labour and Welfare Administration (NAV), which pays out nearly one-third of the national budget in benefits, was contending with sweeping welfare reforms that would go into effect in 2011.
But the government was saddled with old technology and paper-based processes for its pension system, which left the government unable to keep pace with demand and Norwegians unable to adequately plan for retirement.
Given these dynamics, Norway needed to find a way to increase its efficiency, curb its soaring pension costs and better serve its surging older population.
It opted for an end-to-end transformation of its systems, using world-class technology to implement a multichannel, customer-centric strategy. The government pension system is now integrated with those of private pension providers and has centralized case-handling functions, fully automated pension administration processes and national call centers.
At the heart of this new system is a user-friendly, one-stop self-service portal called "Din pensjon," (Your Pension). Norwegians can use it to apply for benefits online with just two clicks.
Norway is currently the only country providing citizens with an integrated view of both their public and private pension benefits. And its system is the only one worldwide with an end-to-end, automated process that can gather user information, calculate benefits, complete applications, generate a decision letter and enable payment transactions in seconds.
Using the portal may be simple for users, but its creation was quite complex. The NAV invested $500 million over four years to launch this groundbreaking pension system. It required the development of a service-oriented architecture and technologies that automated the paper-based pension application process. The project required the agency to combine 290 services and more than 30 application components, and to essentially reinvent all of its pension processes.
Norway also had to convince its older citizens to switch to this self-service model, a goal it accomplished through an extensive communication campaign that included traditional and social media and a smartphone application that has been downloaded by 20,000 people.
In the end, the NAV's efforts transformed outdated systems and created a coordinated, customer-focused enterprise.
Read more about Enterprise Architecture in Computerworld's Enterprise Architecture Topic Center.
- 18 Hot IT Certifications for 2014
- CIOs Opting for IT Contractors Over Hiring Full-Time Staff
- 12 Best Free iOS 7 Holiday Shopping Apps
- For CMOs Big Data Can Lead to Big Profits
- Slideshow: 5 ways to lock down your mobile device
- Slideshow: 10 mistakes companies make after a data breach
- How to rob a bank: A social engineering walk through
- Which smartphone is the most secure?
If you think getting it right from day one is always what matters, you probably haven't been following technology too closely.
- IT Certification Study Tips
- Register for this Computerworld Insider Study Tip guide and gain access to hundreds of premium content articles, cheat sheets, product reviews and more.
- Mitigating DDoS Attacks with F5 Technology
- This document examines various DDoS attack methods and the application of specific ADC technologies to block attacks in the DDoS threat spectrum while...
- The DDoS Threat Spectrum
- Bolstered by favorable economics, today's global botnets are using distributed denial-of-service (DDoS) attacks to target firewalls, web services, and applications, often simultaneously.
- Defending Against Denial of Service Attacks
- By utilizing end-user interviews, this whitepaper explores a deeper understanding of DDoS defense plans and reveals the knowledge gaps around the Denial of...
- Strategic Solutions for Government IT
- This paper outlines why F5 is the optimum partner to help achieve the levels of security, performance and availability that are vital to...
- The 10 "Must-Haves" for Secure Enterprise Mobility Management
- A security framework and evaluators' checklist. All Government IT White Papers
- Modernizing SAP environments with minimum risk - a path to Big Data Hear from top IDC analyst, Richard Villars, about the path you can start taking now to enable your organization to get the benefits...
- Fighting Fraud Videos: IBM Intelligent Investigation Manager Short videos about IBM Intelligent Investigation Manager (IIM) for Fraud. IIM optimizes the investigation of fraud for customers across many industries in both...
- IBM Intelligent Investigation Manager: Online Product Demo Intelligent Investigation Manager optimizes fraud investigation and analysis and it dynamically coordinates and reports on cases, provides analysis and visualization, and enables more...
- Webinar: IBM IIM for Fraud, Abuse and Waste in Government View this IBM webinar to learn about the challenges and opportunities in fraud reduction, waste, and abuse in government programs and agencies. You...
- Pre-Engineered solutions from VCE Simplify Core Infrastructure Implementation In this video, the CTO of Purdue Pharma, a privately held pharmaceutical company explains how Purdue transformed their data center infrastructure with VCE.
- All Government IT Webcasts
Does your organization offer extensive benefits, cool perks, competitive salaries, opportunities for training and advancement? Then get it recognized!
Nominate your company or another deserving organization for Computerworld's 2014 Best Places to Work in IT list now through Dec. 12, 2013.