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Computerworld Honors 2012 Winners: Using technology to benefit society

June 4, 2012 09:23 PM ET

Human Services

Organization Project Name Project Achievements
NAV, the Norwegian Labour and Welfare Administration Winner: Norwegian Labour and Welfare Administration (NAV) Pension Program This self-service portal gives citizens an integrated view of their public and private pension benefits and automates the application process, gathering user information, calculating benefits, generating decision letters and enabling payments in seconds. Read more...
New Hampshire Department of Health and Human Services Finalist: New Hampshire Electronic Application System (EASY) Virtual service delivery means clients have more streamlined access to information and the application process, agency workers enjoy more efficient workflow processes, and agency sees a reduction in errors and costs
Social Security Administration Finalist: Ticket to Work (TTW) Beneficiary Assistance and Support Services (BASS) Web 2.0 and social media help administration communicate with Social Security beneficiaries with disabilities about benefits and employment options, while technology connects them with the resources that can help them develop a work plan
Universidad Carlos III de Madrid Finalist: UC3MTitling Tool uses mobile communications networks to project captions, videos with sign language, and audio descriptions of live events through various channels for audience members with limited hearing or vision
World Vision Finalist: Last Mile Mobile Solutions (LMMS) Initiative aimed at rugged environments without reliable power features a roaming laptop server that runs administrative software so humanitarian field workers can efficiently and effectively track aid distribution, replacing paper-based record-keeping
Volunteers of America Chesapeake Operational Dashboarding and predictive analytics Business intelligence tools enable organization to measure and report outcomes, which helped it execute an operational turnaround and helps it to identify and respond to new service opportunities
St. David's HealthCare High Alert in the Emergency Room Program alerts emergency room staff to patients with psychiatric needs and substance abuse disorders and provides caregivers with accurate medical information so they can effectively treat patients and refer them to appropriate care
The Boeing Co. Transportation Navigator System Web portal for the American Cancer Society allows workers and volunteers to schedule rides for cancer patients from virtually any Internet-enabled computer, replacing paper-based scheduling with a faster, more efficient system
Medi-Cal Consulting Services Inc. Free Medi-Cal Workshops Internet enables the promotion of free information and workshops to California residents and streamlines the exchange of important documentation and transactions with eligible benefit recipients, which makes meeting state and county deadlines easier
Michigan Department of Technology, Management & Budget Statewide Enterprise Data Warehouse Service Employees use state's massive amounts of data to do their jobs more effectively and to comply with federal requirements, detect fraud and distribute benefits
eBay Giving Works eBay Giving Works Features and functions of eBay are leveraged to help raise money for nonprofits, with users so far raising more than $293 million for nonprofits in the United States, the United Kingdom and Canada
Tekmeca theGoodMojo Public virtual space provides a site where funders, service providers, clients and interested individuals can come together to exchange information and collaborate; site also provides a platform for providers to promote their services
YMCA of Metropolitan Chicago Y-Zones Use of geographic information in business intelligence analysis helps YMCA identify needs in specific locales and respond with appropriate programs, which helps it strengthen collaborations, build partnerships and have a deeper impact on the community
Los Angeles County Department of Public Social Services (DPSS) and Chief Executive Office Service Integration Branch (CEO-SIB) Los Angeles County Data Mining Solution for Child Care Welfare Fraud Detection Los Angeles County Data Mining Solution for Child Care Welfare Fraud Detection
GMHC Food and Nutrition Bar Code Scan County uses analytics to quickly and efficiently identify possible cases of fraud and to rank cases for investigation based on risk scores, saving the county millions of dollars
Michigan Department of Human Services MI Bridges Expansion Online access to department's programs and applications for assistance gives Michigan residents timely information, including eligibility for benefits, and redirects staff's time and resources to broadening services and addressing other areas of need
211 San Diego 2-1-1 San Diego Military and Veterans Program Software allows people calling or using live chat through the county's assistance program to identify themselves as military members or veterans, so their calls are prioritized or routed to other veterans who can provide peer-to-peer counseling and assistance
Texas Health and Human Services Commission Customer Flow Management System that queues customers and offers workers a real-time view of the services being requested increases the efficiency of office operations, helps reduce customers' wait times and improves the overall quality of services provided
Oklahoma Department of Human Services WebFOCUS Management Software Performance Measures Project BI and reporting system gives caseworkers timely access to accurate information to help them better manage child support cases and address all related compliance issues, which increases child support compliance
American Red Cross American Red Cross and Salesforce.com meet the magnitude of need created by disasters CRM software enables better management of volunteers, donors, inquiries, training, events and back-office functions, particularly when activity spikes, resulting in more cohesive operations, greater visibility of data and more effective communication following disasters

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