T-Mobile to lay off nearly 2,000 call center workers
The affected employees work in seven call centers that T-Mobile plans to close
IDG News Service - A T-Mobile call center consolidation will cost 1,900 people their jobs, as the company works through a restructuring following the failure of AT&T's proposed acquisition of the smaller operator.
In an announcement Thursday, T-Mobile said it would shut down seven call centers, which employ 3,300 people. But it plans to hire 1,400 additional people to work at its 17 remaining call centers. It will invite the laid-off workers to transfer to one of those positions and offer to help them relocate.
In three months, it will close its call centers in Allentown, Penn., Fort Lauderdale, Frisco and Brownsville, Texas; Lenexa, Kan., Thornton, Colo., and Redmond, Ore. Employees at those facilities will continue their work in the meantime, the company said.
T-Mobile will offer workers who don't move to one of the remaining facilities severance pay, access to a career coach and access to "job search training, tools and technologies," it said.
The operator hinted that more layoffs could come. In its statement, T-Mobile said it planned to "restructure and optimize operations in other parts of the business" by the second quarter.
The call center consolidation is part of a plan for growth that T-Mobile introduced in February, two months after AT&T succumbed to pressure from regulators and killed its plan to buy the company. Per the terms of the original deal, after the acquisition collapsed AT&T handed T-Mobile $3 billion and agreed to transfer spectrum licenses to it. T-Mobile's plans now include a network upgrade to LTE.
T-Mobile said the call center consolidation will allow it to reduce costs to meet its goals in the growth plan outlined in February.
- 15 Non-Certified IT Skills Growing in Demand
- How 19 Tech Titans Target Healthcare
- Twitter Suffering From Growing Pains (and Facebook Comparisons)
- Agile Comes to Data Integration
- Slideshow: 7 security mistakes people make with their mobile device
- iOS vs. Android: Which is more secure?
- 11 sure signs you've been hacked
- Performance Management: The Mobile App Development Playbook This comprehensive 16 page Forrester Research, Inc. report, authored by Jeffrey Hammond, Forrester VP and Principal Analyst, details a number of valuable, commonly...
- New Problems Require Innovative Solutions The mobile market is expected to be worth $25 billion by 2015
- Getting Agnostic about Mobile Devices The idea of being able to interact with customers, prospects, and stay attuned to competitive pressures is not new, but the velocity at...
- Is Your Big Data Solution Production-Ready? Read "Is Your Big Data Solution Production-Ready?" now, and discover best practices and actionable steps to implementing a production-ready big data solution.
- Webinar: Building a Big Data solution that's production-ready Big data solutions are no longer just a nice-to-have.
- Meg Whitman presents Unlocking IT with Big Data During this Web Event you will hear Meg Whitman, President and CEO, HP discuss HAVEn - the #1 Big Data platform, as well... All Mobile Apps White Papers | Webcasts