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Security Manager's Journal: When executives want to be above the law

Security policies work best when they apply equally to everyone in the company. Of course, there are always some people who think they should be exceptions.

By J.F. Rice
March 5, 2012 08:18 AM ET

Computerworld - What do you do when your company's executives insist on special treatment that violates your security policy? This week, I ran into this problem.

A company executive decided that he should not be constrained by the same security policy everyone else has to adhere to. This attitude is really nothing new -- executives often get special treatment, presumably because they have some direct influence over IT's budget and resources -- but this is the first time I've actually heard it said out loud. Usually the "executive privilege" is discussed quietly, in back rooms and hallways, because it's demoralizing for regular employees to hear that VIPs are held to a different standard than the rest of us. Special privileges for executives tend to be a dirty little secret.

Here's what happened. The executive in question wanted to download a program from the Internet, to install on his laptop. Our policy is to block people from downloading and installing stuff found on the Internet. I think that is relatively normal, given the broad range of risks associated with random Internet software, such as malware, Trojans, license violations and compliance concerns. So he was blocked from downloading the software installer by our Web filtering system, which is configured to enforce our policy. He then contacted our help desk, whose staff has been trained in the process for handling exception requests. So far, so good. The help desk offered to download the software for our esteemed VIP, which is part of the process. Of course, that would have to be approved, but it's the first "counter offer" in our process -- giving requestors what they need, without giving them access.

This is where things started to break down. The executive objected to being given the installer file by the help desk. He argued that he and the other execs should not have their Web browsing activities restricted at all! He demanded that the entire category of "downloads" be unblocked for his account. In the process, he was overbearing and unprofessional (in my opinion, after later looking at the email exchange), essentially bullying the help desk representative (who remained very professional). So the help desk representative proceeded to the next exception level, which is to provide a request form to unblock the category, as requested. Now, to be honest, I would not have wanted to approve that request. But I didn't get the chance, because the executive signed off in a huff, pulling rank. He could have followed the process, but instead he insisted on being above the law.

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