Sprint customers complain of slow network speeds with iPhone 4S
Officially, Sprint sees 'opportunities to optimize performance'
Computerworld - Slow performance on the Sprint network with the new iPhone 4S has led customers to consider returning the Apple devices before Friday, when Sprint's early termination fee of up to $350 will take effect.
Complaints of slow network performance with the iPhone 4S began appearing on Sprint's community Web thread on Oct. 14, the first day the device went on sale. Customers said Sprint's network speeds were too slow to support YouTube videos, loading of Google maps or even the new Siri voice application in iPhone 4S.
Similar complaints have ensued in recent days, with more than 61 pages of network problems recorded on the discussion thread "iPhone 4S on 3G data network too slow to be useful" by hundreds of users by early Tuesday.
A recent complaint by a user called "fridge09" from San Antonio, showed an iPhone 4S -- on Sprint's 3G CDMA/EV-DO Rev. A network -- getting a download speed of .20 Mbps, compared to a HTC Evo 4G, with 4G turned off and running on the same 3G network, getting 1.52 Mbps -- more than seven times faster.
"What's wrong with my iPhone?" fridge09 asked, adding that a switch back to AT&T's network might be in order.
Another commenter, Banned-True, wrote late Monday that if the iPhone 4S is not returned within the 14-day return period, "Sprint will not budge on the ETF." The commenter added, "Do yourselves a favor, return your phone now before the 14 days are up." Similar comments from others have also been made.
Sprint's return policy is outlined on its website as being 14 days following a purchase, which would be the end of the day Thursday for an iPhone 4S purchased on the first day of sale, Oct. 14. Also on its website, Sprint says in fine print (click on "Your agreement with us" at the lower left of the page to view it) that an early termination fee of up to $350 "may apply" for the iPhone 4S, which Sprint also advertises as offering "Blazing speeds with unlimited data." The fine print also says that the ETF won't be applied for two-year contract agreements that are "cancelled in compliance with Sprint's Return Policy" of 14 days.
According to the lengthy Sprint community discussion thread, many iPhone 4S customers have been told when calling Sprint service reps that there is a nationwide problem with slowdowns on Sprint's network. However, some customers have said they've been told the problems are related to individual towers that affect all of Sprint's phones, not just the iPhone 4S, while others reported seeing network speed improvements in recent days.
- Apple's CarPlay vs. MirrorLink: Is there a need for both?
- Apple's CarPlay to spark mobile apps war in your car
- iTunes is almost as big a biz as OEM Windows
- Icahn says 'I can't' and stops $50B fight over Apple stock buyback
- Lenovo-Moto deal's impact on Apple? Zip
- Office 365 turns one, but success is tough to tally
- Everyone bets on bigger iPhone for '14
- Apple's iPod business collapses as revenue becomes a rounding error
- Update: More than 1B smartphones were shipped in 2013
- Cook admits Apple blew the call on the iPhone 5C
- 15 Non-Certified IT Skills Growing in Demand
- How 19 Tech Titans Target Healthcare
- Twitter Suffering From Growing Pains (and Facebook Comparisons)
- Agile Comes to Data Integration
- Slideshow: 7 security mistakes people make with their mobile device
- iOS vs. Android: Which is more secure?
- 11 sure signs you've been hacked
- Mobile Policy Checklist Here's what to consider when putting together a mobile policy designed to support a highly productive workforce.
- Mobile Applications Case Study: 8 Billion Transactions a Day The story documents how the online brokerage company tradeMONSTER created a custom mobile app and the success gleaned from this initiative. Also covered...
- Who's afraid of the big (data) bad wolf? Survive the big data storm by getting ahead of integration and governance functional requirements This paper provides a detailed review of the best practices clients should consider before embarking on their big data integration projects.
- Understanding big data so you can act with confidence Automating information integration and governance and employing it at the point of data creation helps organizations boost confidence in their big data.
- Mobile Apps and Devices Slash Customer Cycle Time Consolidated Engineering Laboratories' field employees used to collect data on triplicate forms that were sometimes hard to read and difficult to manage. After...
- Cloud Knowledge Vault Learn how your organization can benefit from the scalability, flexibility, and performance that the cloud offers through the short videos and other resources... All Macintosh White Papers | Webcasts