7 key skills new IT grads are lacking
New tech graduates are smart, their IT managers say, but they still need coaching in these crucial areas.
Computerworld - Greg Taffet is scouting for talent.
Taffet, the CIO of U.S. Gas & Electric Inc. in North Miami Beach, Fla., brought on four new staffers in the past six months and is looking to add 11 more to his current team of 20. His list of open positions includes an EDI programmer, a risk management programmer, a CRM programmer, a business analyst and an assistant IT manager.
Taffet says he doubts any new college grad could easily fill any of those roles. Undergraduate and graduate programs aren't able to keep up with the needs of enterprise IT shops, he says.
"It's a horrible statement to say, but there's just not enough time to [learn in college] all the skills that people need to be successful. We are expecting more and more, and universities are supplying more, but we're asking for still more," Taffet says.
What "more" do Taffet and other IT leaders want? They continue to value the "soft skills" -- particularly communication skills, customer service skills and an understanding of how to behave professionally -- that have topped their list for years.
They're also now encountering several gaps in specific business and technical skills. Computerworld surveyed IT managers to find out what skills they wish their newest hires had picked up while they were still in college.
Read on, and take notes -- there may be a pop quiz after.
Wanted: An understanding of basic business functions
Sure, new computer science grads can program, but do they understand accounts receivables, logistics and operations, or marketing plans?
Probably not, says Todd Thibodeaux, president and CEO of the Computing Technology Industry Association (CompTIA), headquartered in Downers Grove, Ill.
That's because most students in computer science undergraduate programs still do the majority of their coursework within that field of study -- even though many tech grads end up in corporate IT positions where they're expected to develop applications to facilitate the work done by other departments. And while IT programs at the graduate level are better at getting students into business courses, there can still be a knowledge gap.
Colleges also are starting to address the problem, says Brian Janz, an MIS professor at the University of Memphis's Fogelman College of Business and Economics and associate director of the university's FedEx Center for Supply Chain Management.
The university is in its second year of following the IS 2010 model curriculum designed by the Association for Information Systems (AIS) and the Association for Computing Machinery (ACM), which calls for teaching tech students both IT skills and professional skills such as communication and leadership.
The switch has brought more business studies into the MIS coursework, Janz says. "There are always going to be gaps that are going to be very specific to the hiring organization, but we can make sure the foundation is there," Janz says. "If we can give them the sound foundation, [businesses] can give them the stuff specific to their organization."
In the meantime, IT leaders have developed strategies to ensure their new employees have basic business acumen. Taffet, for example, seeks out new grads with some professional work experience -- and a corresponding understanding of how a business operates -- although he says they're often snapped up quickly by others.


- Excel 2010 Cheat Sheet
- Register for this Computerworld Insider Cheat Sheet and gain access to hundreds of premium content articles, guides, product reviews and more.
- Solve the 6 top problems in your data center Business White Paper
- Whether your data center is large or small, it faces a similar set of roadblocks to efficiency, uptime, and ROI. This white paper...
- Creating Community Within Your Business Partner Network
- Learn how you can connect with customers and suppliers for business-to-business e-commerce more affordably with SAP Information Interchange OnDemand. Using prebuilt profiles, you...
- SAP Customers Move to Managed Cloud Services to Cut Costs and Improve Efficiency of B2B Integration
- Changes in business objectives and advances in technology compel many businesses to reassess their B2B integration capabilities to seek further process efficiency. We...
- Defining the 21st Century Sales Person
- Do you know what seller types you have and what it takes for them to succeed? Online information sources and social networks have...
- Is Your Infrastructure Mobile Ready?
- Even if your organization is not large, you need to ensure mobile data is secure. This guide offers expert advice and peer examples... All IT Leadership White Papers
- Live Webcast
A Geek's Guide to Presenting to Business People - Live Webcast: Wednesday, June 20th at 1:00 PM EDT
Join this live webinar with Paul Glen, author of Leading Geeks, to learn how to... - A Geek's Guide to Presenting to Business People
- Live Webcast: Wednesday, June 20th at 1:00 PM EDT
Join this live webinar with Paul Glen, author of Leading Geeks, to learn how to... - Mobility KnowledgeVault
- How "mobile ready" is your infrastructure? This Mobility Knowledge Vault provides a wide variety of expert advice on how to strike a balance...
- Must have Tools and Techniques to Optimize the Sales Pipeline and Win more Deals
- In this webcast, Vantage Point Performance's Michelle Vazzana will reveal how to coach your reps to better performing pipelines.
- Sales Effectiveness in the New Sales Paradigm - A Webcast Featuring the Latest Forrester Research Study
- In this webcast produced by the Sales Management Association (SMA), Forrester's Scott Santucci will explore the new sales paradigm and discuss how businesses...
- SAP Sales OnDemand Demo: Quick Overview
- SAP Sales OnDemand is intuitive, leveraging social collaboration capabilities you already know how to use. It enables fast, effective team collaboration and account... All IT Leadership Webcasts