IDG News Service - Hoping to boost its services offerings, IBM is assigning 200 of its researchers to the help the company manage its customers' business systems with more scientific precision.
The company has created what it calls the Services Innovation Lab, which will look for ways to better use real-time analytics, software automation and other software and services in customer engagements.
"The Services Innovation Lab was put together to drive a much greater impact on our services business," said Mahmoud Naghshineh, the IBM vice president who directs the Lab.
Traditionally, IT services has been a field in which the service provider cuts the cost of an organization's business processes by automating and managing the processes themselves. This initiative will help IBM devise new ways of streamlining customer operations, using research from IBM's portfolio of patents.
The idea behind the partnership between the lab and the services unit is to "automate labor-based processes, make them more repeatable, more predictable, and work on business outcomes with our clients," said Scott Hopkins, an IBM general manager in global technology services
The lab will draw expertise from the its services research program, which IBM has pursued for the past 10 years. Services research is an interdisciplinary pursuit, drawing from expertise in computer science, security, compliance, systems management, mathematics, business optimization, data mining, storage, user interaction and cognitive sciences.
In the years to come, "Services will be driven more by science, and engineering focused," Naghshineh said.
IBM tries offshoring yet more jobs
The lab will not be housed in any physical location, but its researchers will use IBM facilities worldwide. In addition to helping the IBM services unit with customer work, the researchers will also create original software and services for cloud computing, analytics, service delivery automation and mobile enterprise devices.
- 15 Non-Certified IT Skills Growing in Demand
- How 19 Tech Titans Target Healthcare
- Twitter Suffering From Growing Pains (and Facebook Comparisons)
- Agile Comes to Data Integration
- Slideshow: 7 security mistakes people make with their mobile device
- iOS vs. Android: Which is more secure?
- 11 sure signs you've been hacked
- Future Focus: What's Coming in Enterprise Mobility Management (EMM) Find out why Enterprise Mobility Management (EMM) solutions that are truly future-ready must be designed to enable Machine-to-Machine (M2M) capabilities and much more.
- The CIO's Guide to Enterprise Mobility Management (EMM) This guide will help those making an EMM platform decision make the best choice for their organization.
- Yankee Group: BlackBerry Results Refute Rumors of its Demise Yankee Group: BlackBerry® is stronger than the press makes it out to be.
- Your New EMM Platform: How to Streamline the Migration Smartphone migration can be resource-intensive and challenging. Find out how outsourcing the process can save significant time and money.
- Live Webcast Increasing the Value of Your Reports and Dashboards Learn how incorporating other analytical capabilities such as predictive modeling and visualization can increase the value of your reports and dashboards by providing...
- Testimonial: Cystic Fibrosis Trust Peter Hawkins, the Head of IT for Cystic Fibrosis Trust, discusses the role CommVault's Simpana software platform plays in improving the company's information...
- Increasing the Value of Your Reports and Dashboards Learn how incorporating other analytical capabilities such as predictive modeling and visualization can increase the value of your reports and dashboards by providing... All Management White Papers | Webcasts